IT Support Consultant / Technician

SUMMARY:
IT Support Technician - Mossel Bay - Western Cape

POSITION INFO:

Job Summary:

Key Responsibilities:

• Provide first-line IT support to end-users for hardware, software, and network issues.
• Install, configure, and maintain desktops, laptops, printers, and other IT peripherals.
• Troubleshoot and resolve issues related to Windows/macOS operating systems and common business applications.
• Assist with basic network troubleshooting, including internet connectivity and LAN/Wi-Fi issues.
• Manage user accounts, passwords, and access permissions using Active Directory (or relevant system).
• Ensure security measures, such as antivirus updates and data backups, are implemented.
• Document technical issues, solutions, and processes in an IT helpdesk system.
• Collaborate with senior IT staff for complex technical problems and system upgrades.

Requirements:

• 2+ years of experience in an IT support or helpdesk role.
• Strong knowledge of Windows OS, Microsoft Office 365, and basic networking.
• Experience with Active Directory, remote desktop tools, and ticketing systems is a plus.
• Ability to troubleshoot and resolve hardware and software issues efficiently.
• Strong communication and customer service skills.
• A+ and/or N+ certification preferred (or equivalent experience).
• Diploma or certification in IT, Computer Science, or a related field (preferred).

Preferred Skills & Attributes:

• Experience with IT asset management and documentation.
• Basic understanding of cloud services (e.g., Microsoft Azure, Google Workspace).
• Ability to work independently and as part of a team.
• Strong problem-solving skills with a proactive approach.