IT Support Analyst (Tier 1 and 2 Support) - Cape Town, Remote - R17 000 to R19 000 PM + Medical

Recruiter:

West Coast Personnel

Job Ref:

AKAD22092023-1

Date posted:

Friday, September 22, 2023

Location:

CapeTown, South Africa

Salary:

R18 000

SUMMARY:
IT Support Analyst (Tier 1 and 2 Support) - Cape Town, Remote - R17 000 to R19 000 PM + Medical

POSITION INFO:

IT Support Analyst (Tier 1 and 2 Support) - Cape Town, Remote - R17 000 to R19 000 PM

British-based ICT Company seeks a Support Analyst to be primarily focussed on 1st line support but will be required to help with 2nd line workloads.

The following experience is essential to fulfil this role:

1+ Years experience in a 1st line support role

Good knowledge of Windows client OS

Good knowledge of Microsoft Office most versions.

Demonstrable experience in Active Directory including Azure AD, DNS, DHCP, Group Policy

Knowledge of Microsoft ExchangeOffice 365 user creation, support, and troubleshooting

Knowledge of networking technologies including VPN, SSH, SFTP and Routing

Understanding of Virtualisation technologies VMware and Hyper-V

Understanding of server architecture

In the role, you will be expected to:

maintain a high degree of customer service for all support queries

accurately update/maintain our ticketing system and SLAs

respond to enquiries from clients and help them resolve any hardware or software problems

liaise with third-party software providers to expedite prompt resolutions for clients

effectively manage all tickets assigned to you

escalate more complex calls to the 2nd/3rd line engineers

Required attributes:

Professional customer-facing personality

Self-motivation

Flexible approach to work

Ability to think outside the box

Willingness to work with new technologies

A can-do attitude

Open to learning and self-improvement

Mail

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