IT SERVICE DELIVERY MANAGER - CLIENTS/VENDORS/STAKEHOLDERS

Recruiter:

Dante Personnel

Job Ref:

CPT007273/DW

Date posted:

Tuesday, October 15, 2024

Location:

Capetown, South Africa

SUMMARY:
ASSISTANT VICE PRESIDENT - IT SERVICE DELIVERY MANAGER - CLIENTS/VENDORS/STAKEHOLDERS - POSITION BASED IN CAPE TOWN
We are seeking candidates who primarily engage with internal vendors and stakeholders. The role will require close collaboration with the Recruitment Manager/Workforce Planner Transitions Manager, etc., as well as managing clients visiting SA who will be operating in South Africa.

POSITION INFO:
Minimum requirements:

Graduate, Preference for B.E. / B. Tech with industry-recognized certifications like ITIL/ ITSM, PMPITIL Certification essential
Must be able to work in a 24/7 environment - 14:00 - 23:00 and 15:00 - 24:00
IT Service Management and Delivery - Lead Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders
Participate in ongoing Service Delivery Reviews (MBR / QBR) and also on new business growth calls with client / internal stakeholders
Responsible for identifying, implementing and reviewing service improvement initiatives
Driving Effectiveness of Compliance & Information Security as part of Service Delivery of client process

Consultant: Debbie Watkyns - Dante Personnel Cape Town
Apply via our website

If you do not hear from us within 5 days, please accept that your application was unsuccessful

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