IT Product Co-Ordinator

SUMMARY:
-

POSITION INFO:

The purpose of this position is to assist the Customer Success Manager and broader team, in a variety of IT products, development and operational areas.

Functions:

• Product Training, Onboarding & Retention and Digital Adoption Platform Content Creation
• Conduct training sessions to groups and individuals across multiple IT products and platforms
• Create Training Material, Outlines, Process Flows and Documentation
• Assist with workflows, walkthroughs, Smart Tips, video creation, Data analytics, Reporting and end user assistance through a Digital Adoption Platform
• Communicate with end users post-training to effectiveness of training and improvements needed
• Work with technical team to broadcast training materials to end users
• Assess knowledge of trainees’ post training
• Provide status, progress and results reporting
• Use strong communication skills including excellent active listening skills
• Onboard new clients and users
• Support the company commercial team in surveying user experiences and relaying to the IT product leadership team
• IT Product Organisation/Coordination
• Keep accurate record and reporting of IT product usage, demo’s, onboarding, release notes, training sessions, development requests and interactions with stakeholders using Company tools and systems
• Assist in data quality initiatives within the Company
• Partner with the IT product development teams to drive system development, adoption and meeting business requirements

Requirements:

• Experience in administration
• Experience in project management principles
• Intermediate report writing skills
• Advanced level of knowledge in Microsoft Word, PowerPoint and Excel
• Experience in the freight forwarding industry (Advantageous)
• Basic graphic design skills (Advantageous)
• Experience in working with Digital Adoption Platforms (Advantageous).
• Relevant Diploma in IT, Business Management and Administration, Project Management or Software Development
• Computer skills including Microsoft Office suite, Excel and general knowledge of software development
• Good analytical skills
• Good written and verbal skills
• Detail oriented, able to multitask and meet deadlines
• Self-motivated, able to work in a team and independently

Please consider your application unsuccessful if you have not received a response within two weeks of applying.