IT Manager II

SUMMARY:
To manage a team of technical subject matter experts and team leaders in support of stated objectives. To deliver frontline team results through enabling others.

POSITION INFO:
Job Responsibilities

• Lead project management efforts, from planning and design to execution and evaluation, ensuring projects are delivered on time and within budget.
• Oversee the development, implementation, and maintenance of the system/application infrastructure to ensure optimal performance and reliability.
• Facilitate collaboration between our execution (GT) team, and other business units to support the company initiatives and improve interdepartmental workflows and processes
• Manage vendor relationships, including negotiation of contracts and oversight of service delivery, to ensure the company receives high-quality products and services.
• Data analysis in aid to Investigate and playback on emerging technologies that could enhance operational efficiency or offer competitive advantages to the business.
• Achieve client satisfaction objectives in support of strengthened business IT collaboration.
• Build sound professional relationships by understanding and consistently meeting client needs in support of improved delivery capabilities.
• Build sounds relationships with team, manager, peers.
• Deliver results in support of increased delivery capacity. Support increased delivery capacity.
• Ensure proper financing of the function.
• Manage and control budget for cost centre.
• Provide a flexible, low-cost IT operating platform.
• Circumvent penalties imposed by third party agencies.
• Ensure self and team improve efficiency and productivity month on month in line with departmental strategic plans.
• Ensure transformational targets are met.
• Contribute to team effectiveness by participating in the recruitment and selection of senior staff.
• Contribute to a culture of transformation by participating in the company culture building initiatives, business strategy, and CSI.
• Stay abreast of developments in field of expertise, ensuring personal and professional growth.
• Understand and embrace the company vision and values, leading by example. Ensure issues raised in culture survey are addressed and results are improved.
• Deliver a worldclass service by ensuring a client centric culture.
• Achieve operational excellence and support the implementation of business optimisation improvement.
• Add value to the business by encouraging team to generate innovative ideas and by sharing knowledge. Improve team efficiency and effectiveness year on year.
• Achieve business performance targets within required risk and compliance parameters.
• Support improved delivery capacity and capabilities.
• Ensure the effective and efficient implementation and operation of area in support of standardised delivery processes. Improve service delivery in support of strengthened business IT collaboration.
• Meet all agreed risk and compliance targets. Manage performance of staff by implementing performance agreements and ensuring a clear vision.
• Mentor and coach staff on identified performance gaps.
• Create environment of teamwork, keeping staff informed and encouraging participation in decision making processes and by motivating staff to perform and contribute to the success of the business.
• Identify talent pool through conducting career conversations and utilising the talent grid principles and developing talent retention programmes.
• Manage the onboarding process of new employees.

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

• Role Relevant Tertiary Qualification

• 4-6 years’ experience in IT and BI environment

• Front ends on app and web-based applications, or platforms (Angular, Ios, Android)

• Organisational systems
• Principles of project management
• Relevant regulatory knowledge
• Service level agreements
• Staff resource planning
• Business writing skills
• Management information and reporting principles, tools and mechanisms
• Relevant system knowledge
• Client Service Management
• Daily Operations task planning

• Aligning Performance for Success
• Earning Trust
• Customer Focus
• Building talent
• Facilitating Change
• Influencing
• Driving for Results
• Planning and Organizing