IT Manager

SUMMARY:
IT Manager

POSITION INFO:

Job Description:

Required:

1. Required:
   1. Five (5) years of experience as a senior systems analyst or project leader with experience in the design, development, installation, and implementation of a major system.
   2. Directly related work experience may be substituted for the formal education requirement on a year-for-year basis up to a maximum of two years.
   3. Minimum Education Requirements: Bachelor’s Degree in Computer Science, Information Technology or a related field.
   4. Primary Work Location: Office based

   5. Requirements:
   a. Microsoft certifications
   b. Position is responsible for overall planning, directing, budgeting, and controlling all Information Technology (IT) functions for the company including directing all IT operations to meet customer requirements as well as the support and maintenance of existing infrastructure, applications, and development of new technical solutions.

   6. Essential Job Functions
   i. Direct and oversee computer operations and ensure operational efficiency of systems.
   ii. Select, train, evaluate, direct, and supervise the work of subordinate personnel.
   iii. Prepare and administer the IT budget and support contracts. •
   iv. Oversee the development, design, implementation and support of new applications and changes to existing computer systems and software packages.
   v. Design, plan, analyze, deploy, test, and support the company’s network infrastructure including servers, firewalls, routers, switches, cellular data connections, VPN connections, surveillance cameras, and network management software.
   vi. Assist in the selection, analysis, acquisition, modification, design, and installation of computer application systems.
   vii. Select, design, deploy, manage, and support hosted (Cloud based) software application solutions.
   viii. Select, design, deploy, manage, test, and support of VOIP telephone system, analog telephone systems, cellular telephones, and cellular data devices.
   ix. Provide support to user departments in the operation and processing of on-going business computer applications.
   x. Maintain responsibility for user liaison and project control. Provide primary link between user and computer support resources.
   xi. Supervise the requisitioning of all computer inventory needs, hardware and software packages, and peripheral devices for the company and provides support to user departments.
   xii. Develop short term status reports for a variety of projects.
   xiii. Develop and maintain short and long-term computerization plan for the company.
   xiv. Maintain responsibility for the development of training programs for user departments.
   xv. Manage and oversee the cybersecurity posture of the company’s network.
   xvi. Manage and oversee the company’s cybersecurity awareness training program.
   xvii. Manage and oversee the IT team.
   xviii. Manage the company’s social media accounts in the absence of a public relations manager or specialist.
   xix. Assist the public relations manager with management of the public facing website.
   xx. Manage the company’s helpdesk ticketing system.
   xxi. Manage and analyze various network and resource monitoring services.
   xxii. Gather and maintain inventory of IT equipment such as desktops, laptops, and mobile devices, as well as the parts and materials to repair these devices.
   xxiii. Coordinate with vendors on large projects.
   xxiv. Manage and maintain documentation of policies, procedures, and processes.
   xxv. Manage the company’s intranet web site.
   xxvi. Manage the company’s mobile device management environment.
   xxvii. Research and analyze new technology, techniques, threats, and industry best practices to optimize efficiency & usability and minimize vulnerabilities.
   xxviii. Provide after-hours support as needed.

   7. Knowledge
   a. Strong knowledge of Microsoft Windows 10/11 and Server operating systems, network design & security, routers/firewalls, VoIP, etc.
   b. Strong knowledge of virtualization.
   c. Linux operating systems.
   d. Microsoft SQL Database management.
   e. Backups and disaster recovery.
   f. Mid-range hardware systems, LAN''s, various mid-range software, and mid-range programming languages.
   g. Hardware and wiring configurations.
   h. Data processing theory principles and practices, office automation, financial applications, and other municipal applications.
   i. Use of AS400/RPG programming language.
   j. Company’s functions, policies, and procedures.
   k. High sense of urgency
   l. Detail oriented with solid organizational skills
   m. Strong written and oral communications and relational skills.
   n. Strong contract and project management skills.
   o. Contract negotiations.
   p. Follow and relay complex oral and written instructions, policies and procedures.
   q. Operate a variety of office equipment, including computers, printers, and copiers.

   8. Abilities
   a. Manage a small team
   b. Ability to foster teamwork and build collaborative relationships.
   c. Plan and direct staff activities.
   d. Design integrated computer system.
   e. Set work schedules.

   9. Mental Acuity:
   a. Ability to make rational decisions through sound logic and deductive processes.
   b. Ability to convey detailed or important spoken instructions to other workers accurately and concisely.
   
   

   If you meet the criteria and would like to apply, please email your updated MS Word CV to asap

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