SUMMARY:
Our client is looking for an IT Engineer to provide technical support across a range of IT services and systems, including desktops, laptops, peripherals, and software applications. The IT Engineer will be responsible for ensuring the smooth operation of IT infrastructure, minimizing downtime, and providing timely resolution of technical issues. The role will also involve regular maintenance activities and ensuring systems are up to date with the latest security patches and updates. In addition, the IT Engineer will support systems such as the warranty system, warehouse scanning, and payroll systems.
POSITION INFO:
Key Performance Areas
Cyber Security: Computer Security, Endpoint Protection, User Education
- Deploy and maintain endpoint security solutions such as antivirus, anti-malware, and intrusion detection/prevention systems.
- Monitor computer systems and networks for security breaches, incidents, and vulnerabilities.
- Respond to security incidents, taking appropriate measures to contain and mitigate damage.
- Raise awareness among employees regarding security threats, best practices, and policies.
- Deliver cybersecurity awareness training and evaluate its effectiveness.
- Ensure that all staff members complete cybersecurity awareness training regularly and maintain training records.
Desktops, Laptops, Printers, and Videoconferencing
- Install, test, and configure hardware and software, including operating systems, drivers, applications, and utilities, on desktops, laptops, scanners, and printers.
- Troubleshoot technical issues related to desktops, laptops, printers, videoconferencing, and peripherals, and provide timely resolutions to minimize downtime.
- Conduct regular maintenance activities, including updates, patches, and backups, to ensure optimal performance of IT devices and systems.
- Provide end-user support, including training and documentation to ensure users can effectively use desktops, laptops, scanners, and printers.
- Deploy Windows updates and monitor compliance to ensure all devices are up to date with the latest security patches.
Back-ups & Disaster Recovery
- Ensure that backups are performed according to schedule and monitor the backup process to identify and resolve any issues or errors.
- Test backup systems and procedures regularly to ensure data recoverability in the event of a disaster or system failure.
- Provide regular reports on backup performance, and communicate any issues or concerns to management.
- Maintain and update backup systems, hardware, and software to ensure optimal performance.
System Support: Payroll, Warehouse Scanning
- Provide user support for the payroll system.
- Offer technical support for warehouse scanning systems.
Compliance & Cost Control
- Promote the effective use of financial and other resources, exploring opportunities to control and reduce costs.
- Operate within controls and procedures to ensure integrity and compliance.
- Identify and report risks or areas of concern to management within the department.
- Ensure compliance with relevant regulations and procedures to prevent unnecessary expenditure.
- Apply corrective actions and conduct root cause analysis where necessary.
Customer Service
- Maintain effective working relationships with customers (both internal and external) to ensure the highest quality of services.
- Identify and solve problems creatively while demonstrating a high level of integrity aligned with the company's core values.
- Ensure high levels of employee satisfaction, minimizing discrepancies and maintaining optimal uptime for IT systems.
Job Specifications
QualificationsMinimum:- Certificate in Information Technology or related fields (NQF 5)
- CompTIA Certifications or Microsoft Certifications
Advantageous:- Diploma in Information Technology or related fields (NQF 6)
- Experience with Office 365
ExperienceMinimum:- 5 years of experience in a similar IT support role
Advantageous:- Experience with Office 365
Technical Competencies- Computer Literacy (MS Office Suite and other job-specific software systems)
- Microsoft Client Operating Systems
- Endpoint Security
- Server and Application Backups
- Microsoft 365
Our client is looking for an IT Engineer who can provide exceptional technical support, ensure smooth operation of IT systems, and help maintain the integrity of their IT infrastructure. If you are a skilled IT professional with a focus on cybersecurity, system performance, and customer satisfaction, we encourage you to apply.
