IT Engineer

SUMMARY:
Our Client is seeking to employ a suitably qualified IT Engineer in Kathu

POSITION INFO:
Requirements: 

• Higher Certificate in IT / Higher Certificate in Information Systems 
• Higher National Diploma in Technology
• Bachelors’ Degree in IT (advantageous)
• A+ and N+ Certification
• 2-3 years’ experience in related field
• Speak English fluently

• Analyzing and interpreting the requests to ensure the classification, prioritization and escalation of the requests are correct.
• Work closely with other teams to ensure the quick resolution of faults and the user and/or client are kept updated on the progress in relation to the resolution of the fault.
• Addressing the issues logged by the clients in a professional and timely fashion.
• Tracking and updating logged requests.
• Service Desk / Server / Desktop Support
• Ability to troubleshoot hardware and software issues around Microsoft and Linux technologies
• Ability to research and solve problems/challenges on a day to day basis