I&O Support Engineer

SUMMARY:
Our client is a registered financial service provider, providing you innovative needs-based life and health insurance cover.  As an I&O Operations Support Engineer, you will be managing the day-to-day operations to provide delivery of systems and services in order to meet or exceed objectives and service levels. The ideal candidate should have exceptional communication skills, be self-motivated, organised and the willingness to always learn new technologies.

POSITION INFO:
Job Function:

IT Operations

• Monitoring of all Infrastructure as a member of the I&O team
• End-User Support for business and contact center
• Support Business with Telephony, infrastructure and connectivity and MS operations.
• Implement and adhere to best practice guidelines, policies, processes and procedures.
• Ensure technical operational efficiency within the business.
• Execute business needs, based on identified priorities within the team
• IT Operational monitoring and reporting
• Identify, minimize and escalate potential IT risks and opportunities in IT Operations.
• Ensure effective business alignment by developing and maintaining effective relationships with stakeholders as part of the I&O team
• Deliver successful end user support to Business
• Accountable to I&O Operations Specialist

• Business application security administrator for all core applications.
• Spot checks on Ad accounts
• Assist with IT audits
• Assist with quarterly security reports
• Accountable to I&O Operations Specialist

• Maintain the current functionality of infrastructure technology within the business
• Implement Infrastructure monitoring benchmarks as identified by the team.
• Accountable to I&O Operations Specialist

• Monitor and support the onsite Lan and Wan for Business
• Assist users with password resets and connectivity support
• Accountable to I&O Operations Specialist

• Updating/Maintaining of the asset register for all IT hardware as part of the team
• Accountable to I&O Operations Specialist

• Appropriate 3/4 year IT qualification
• (Computer and Information Science, Management Information Systems, Information Technology, Computer Engineering, Computer Programming)
• MCSE / MCITP or Recognised Degree/Diploma
• O365 / MS AD and Exchange Certifications OR Azure Virtual Desktop/Cloud PC

• 5 - 7 Years IT Experience
• Experience in dealing with teams within geographical and technical complex environment.
• Microsoft Server 2008,2012,2016,2019
• Microsoft Exchange 2016, 2019, DAG
• Mimecast Email gateway Management
• O365 /Azure Administration
• RDS Terminal Services (2016,2019)
• Active Directory (2012,2016,2019)
• DNS, DHCP, Routing
• Windows File Server Management (DFS)
• ITIL v3/4

• Azure Virtual Desktop/Cloud PC