ICT INFRASTRUCTURE ENGINEER

SUMMARY:
Must have an IT Degree or equivalent and 3-5 years of database, network administration, or system administration.

POSITION INFO:

Brief Overview of the Role

• To manage and monitor all installed systems and infrastructure. Install, configure, test, and maintain operating systems, application software and system management tools to ensure the highest levels of systems and infrastructure availability, performance, and security.
• To lead infrastructure and operational service delivery; identify and implement cost effective technology solutions addressing current and future technical requirements; ensuring stable, secure, consistent and reliable availability of IT services. This includes:
• preparing for new or changed services to meet defined needs of users
• maintaining and enhancing the IT infrastructure and infrastructure components, including task automation via tools and coding
• managing and applying software updates
• building and managing systems and components in virtualised and cloud computing environments
• monitoring the performance of systems and services related to their contribution to performance, security and sustainability
• building, establishing, deploying, and maintaining the server and laptop/desktop infrastructure, security tools, applications, using the latest technology, across various locations, and to troubleshoot the infrastructure issues, to ensure consistent and reliable availability and access to mission-critical applications.
• 3. To optimise cloud services management and costs by analysing usage, risks and associated licensing models and dependencies. Provide cost monitoring, recommendations, and advice to help maintain cloud infrastructure in optimal configuration from a budgetary and risk perspective in line with contractual, license and regulatory obligations.
• To oversee the maintenance and adherence to data management policies and IT governance frameworks.
• To ensure that databases are functional and always backed up.
• To supervise the database and service delivery/helpdesk functions which ensures availability, stability and performance of IT services delivered by infrastructure teams/service providers.

Key Responsibilities

• Infrastructure and Operational Service Delivery
• Information Technology Management
• Information Security Management
• Stakeholder Relationship Management
• Cost Optimisation
• Teamwork and Self Management

Qualifications:

• Bachelor’s degree or equivalent (NQF level 7 or equivalent) in information technology, computer science, system administration or a related field.
• Post-graduate Degree or equivalent (NQF level 8) in information technology, computer science, system administration or a related field would be advantageous.

Experience:

• 3-5 years of database, network administration, or system administration
• At least 4 years of ‘hands-on’ IT experience supporting and resolving diverse desktop software and hardware issues
• At least 3 years’ experience supporting end users
• 3yrs VPN troubleshooting experience
• 3 Years’ work experience in Cyber Security System Support (Firewall, Anti-Virus, etc.) & Networking experience
• 5 Years’ working experience managing servers in a Microsoft environment
• 5 Years’ Working in a virtual environment