Human Resources Officer

SUMMARY:
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POSITION INFO:

Role: Human Resources Officer - Facilities Management

Division: Client’s Facilities - JHB

Minimum experience: Mid-Snr

Company primary industry: Facilities Services

Job functional area: Management

Job Description

ROLE PURPOSE

The Human Resources Officer is responsible for managing and supporting the HR functions within the Facilities Management company. This role involves recruiting, training, employee relations, and compliance to ensure the organization maintains a productive and engaged workforce.

Division Western Cape Division

Business Unit WC - Sales

Minimum experience Associate

Company primary industry Facilities Services

Job functional area Sales

SalaryR360 000 - R360 000 per annum

Job Description

ROLE PURPOSE

To contribute to the process of refining and enhancing, on an ongoing basis, the current and future sales and marketing strategy.

MAIN OUTPUTS

Sales:

• Actively search, pursue and engage potential clients
• Knowledge of existing contracts and weekly meetings with Regions General Manager & Operations Manager
• Manage the compilation, and where necessary draft, high quality proposals, bids and tender responses
• Follow-up and survey leads generated through various channels and cold calling
• Ensure tenders and bids are responded to in a professional, timely and compliant manner.
• Engage and manage strategic suppliers who are providing solution and commercial content for proposals, bids and tender responses
• Identify weaknesses in sales process and address
• Follow-up on cancelled contracts
• Implement and manage strategic initiatives to ensure that annual growth targets are met and ideally exceeded to increase the company’s market share
• Achieve Monthly Sales Budgets by implementing and maintaining a marketing and sales strategy.

Marketing:

• Identifying new growth opportunities by market segments
• Using the full marketing mix for the company’s marketing communications
• Promote sister companies – Steiner Hygiene, TopTurf, etc.

Reporting:

• Provide a comprehensive sales and marketing report on a weekly and monthly basis

QUALIFICATIONS AND SKILLS

The Applicant must meet the following requirements:

• Bachelor’s Degree/National Diploma in Sales/Business Development/Marketing
• Matric (Senior Certificate)
• Valid Driver’s License
• Min 3 Years’ Solid Experience In Business Development & Best Practices within the Sales Environment
• Strong Sales & Marketing Knowledge (Ideally In The Services Industry)
• MS Word, MS PowerPoint, MS Excel, MS Outlook

FUNDAMENTAL COMPETENCIES

• Ability & Desire To Sell
• Result Oriented
• Attention To Detail
• Stress Tolerant
• Excellent Written Communication
• Team Leadership
• People & Task Orientated
• Assertiveness
• Action Orientated
• Customer/Client Focused
• Negotiation Skills
• Interactive Reasoning
• Planning & Scheduling
• Teamwork
• Relationship Building
• Good Listening Skills
• Excellent Oral Communication
• Creative & Innovative

Key Responsibilities:

1. Recruitment & Selection:

• Collaborate with department managers to determine hiring needs and develop job descriptions.
• Post job openings, screen resumes, conduct interviews, and assist in the selection of candidates.
• Manage the onboarding process for new hires, including orientation and training.

2. Employee Relations:

• Serve as a point of contact for employee inquiries and concerns, providing guidance on HR policies and procedures.
• Support conflict resolution efforts and facilitate effective communication between employees and management.

3. Training & Development:

• Identify training needs and coordinate employee development programs.
• Organize workshops, training sessions, and performance management initiatives to enhance employee skills and knowledge.

4. Performance Management:

• Assist in the implementation of performance appraisal processes, ensuring timely evaluations and feedback.
• Help managers set performance goals and monitor employee progress throughout the evaluation period.

5. Compensation & Benefits:

• Administer employee compensation and benefits programs, ensuring they are competitive and compliant with regulations.
• Address employee questions about benefits, payroll, and compensation issues.

6. Policy Development & Compliance:

• Assist in the development and implementation of HR policies and procedures.
• Ensure compliance with labor laws and regulations, managing necessary documentation and reporting.

7. Record Keeping & Reporting:

• Maintain accurate employee records, including personal information, attendance, and performance records.
• Prepare regular reports on HR metrics such as recruitment, turnover, and training effectiveness for management review.

8. Health & Safety:

• Collaborate with the Health & Safety team to promote a safe work environment and maintain compliance with industry regulations.
• Assist with safety training and documentation for employees.

9. Employee Engagement:

• Support initiatives to enhance employee engagement, wellness, and workplace culture.
• Organize employee feedback surveys and focus groups to gauge satisfaction and identify improvement areas.

Qualifications:

• Bachelor’s degree in human resources, Business Administration, or a related field.
• Proven experience in HR roles, preferably within facilities management or a similar industry.
• Strong knowledge of employment laws and regulations.
• Excellent interpersonal and communication skills.
• Strong organizational and time-management abilities.
• Proficiency in HR software and Microsoft Office Suite.

Work Environment:

This position generally works in an office setting, with occasional visits to facilities as needed for employee engagement activities or recruitment purposes.