Housekeeping Supervisor

SUMMARY:
Housekeeping Supervisor for a 5 star game lodge

POSITION INFO:

• Staff Supervision:
  
  • Overseeing and managing a team of housekeeping staff.
  • Assigning daily tasks and schedules.
  • Providing training and guidance to new staff members.
• Inspection and Quality Control:
  
  • Conducting regular inspections of guest rooms, common areas, and back-of-house areas to ensure cleanliness and adherence to standards.
  • Maintaining high standards of cleanliness and presentation throughout the lodge.
• Inventory Management:
  
  • Monitoring and ordering cleaning supplies, linens, and amenities.
  • Keeping track of inventory levels and ensuring stock is maintained appropriately.
• Guest Relations:
  
  • Addressing guest inquiries, requests, and complaints promptly and professionally.
  • Ensuring guest rooms are prepared according to lodge standards before check-in.
• Safety and Compliance:
  
  • Ensuring compliance with health and safety regulations.
  • Implementing and enforcing lodge policies and procedures related to housekeeping.
• Budget Management:
  
  • Monitoring expenses related to housekeeping operations.
  • Providing input into budget planning and cost control measures.
• Training and Development:
  
  • Conducting training sessions for housekeeping staff on cleaning techniques, safety procedures, and customer service standards.
  • Promoting a positive and productive work environment within the housekeeping team.
• Communication:
  
  • Liaising with other departments such as front desk, maintenance, and management to coordinate tasks and resolve issues.
  • Communicating effectively with staff to ensure smooth operation and high morale.
• Record-Keeping:
  
  • Maintaining records of room occupancy, cleaning schedules, and staff attendance.
  • Generating reports as required by lodge management.
• Continuous Improvement:
  
  • Identifying areas for improvement in housekeeping processes and procedures.
  • Implementing best practices to enhance efficiency and guest satisfaction.

NB! This job is now closed. You can apply for other jobs by uploading your CV.