Hotel Operations Manager

SUMMARY:
Intimate Boutique 5-star Hotel is looking for an outstanding HOTEL OPERATIONS MANAGER

POSITION INFO:
The property features 9 elegantly designed rooms—4 deluxe, 1 king, and 4 superior—as well as a private villa with 4 bedrooms, its own garden and pool, lounge, dining area, and office. Catering exclusively to in-house guests, the hotel offers a refined bar and restaurant experience.
This boutique hotel is part of a prestigious collection of luxury properties, including exclusive safari houses in a private game reserve, a coastal villa, and a beachfront lodge. These properties attract high-end clientele, primarily families from around the world, with significant markets in the USA and UK.
Candidate requirements and responsibilities;

• The ideal candidate must be a strong and organized individual capable of driving change and instilling discipline while fostering a warm, collaborative team culture.
• A hands-on mentor with the ability to coach and train the team, ensuring the delivery of exceptional 5-star service.
• A sharp eye for detail, with experience maintaining high standards of cleanliness, aesthetics, and functionality across the property.
• A creative professional who knows how to delight and surprise guests, enhancing their experience with thoughtful touches.
• Extensive senior-level hospitality experience within luxury establishments.
• Multi-year experience in leading senior positions (in 5-star hospitality, either in the city or in the bush)
• Must have acquired a hotel management diploma
• Must have prior experience with hotel financials, HR, and food & beverage department and ideally also with the local business market
• Living in Joburg – live out position – no 9 to 5 mentality. Must have a driving license and own vehicle
• Representable appearance
• Fluent in English, verbal and written, with the necessary basic knowledge of IT systems, Microsoft Office, and hotel reservations systems.
• Experience with OTA’s, and experience with PAN Hospitality would be an advantage

• Provident starts after 3 months
• It is 5% company contribution and 5% employee contribution
• In the Liberty Provident the company also pays for a life cover and funeral benefits.
• There is no Medical Aid