Hotel Operations Manager

Recruiter:

Bright Search Recruitment (Pty) Ltd

Job Ref:

JHB000631/HH

Date posted:

Friday, August 23, 2024

Location:

Polokwane, South Africa

SUMMARY:
Our client is seeking an experienced and dedicated Hotel Operations Manager to oversee the daily operations of their prestigious 5-star hotel. The ideal candidate will ensure exceptional guest experiences, streamline operational processes, and lead a team to uphold the highest standards of service and hospitality.

POSITION INFO:
Key Responsibilities:

Manage daily hotel operations to achieve customer satisfaction and financial goals.
Oversee and coordinate hotel departments such as front office, housekeeping, food and beverage, and facilities management.
Ensure compliance with health, safety, and licensing regulations.
Develop and implement operational strategies to maximize revenue and minimize costs.
Monitor and analyze guest feedback to implement improvements as needed.
Lead and motivate a diverse team of department heads and staff members.
Collaborate with sales and marketing teams to promote the hotel and increase occupancy rates.
Prepare and manage budgets, forecasts, and financial reports.
Maintain high standards of cleanliness, maintenance, and ambiance throughout the hotel.

Requirements:

Bachelor’s degree in Hospitality Management, Business Administration, or related field. Master’s degree preferred.
Minimum of 5 years of progressive experience in hotel management, with at least 2 years in a managerial role in a 5-star hotel.
Proven leadership skills with the ability to inspire and manage a large team effectively.
Strong understanding of hotel operations and industry trends.
Excellent communication, negotiation, and interpersonal skills.
Ability to work under pressure and handle multiple tasks simultaneously.
Proficiency in hotel management software and Microsoft Office suite.
Certification in Hotel Management or related field is a plus.

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