SUMMARY:
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POSITION INFO:
Job Description:
A beloved Coastal destination offering both rustic charm and authentic hospitality, is seeking an experienced and dynamic Hotel Management Couple to take full responsibility for the day-to-day operations of the property. This is a hands-on, live-in role suited to a passionate and resilient couple with proven hospitality management experience and a genuine love for people, nature and guest experience. Together, you will bring a strong balance of operational, administrative and people-management skills.
Education and Experience:
- Matric or equivalent
- Post graduate qualification advantageous
- Minimum of 5 years’ hospitality management experience (preferably in a resort environment)
- Demonstrated experience in the roles mentioned above
- Valid drivers license (both partners preferred
- Strong financial acumen (budgeting, reporting and stock control)
- Comfortable living in a remote location and adaptable to a dynamic environment
- Experience with hospitality related computer systems, in particular APEX and NIGHTSBRIDGE and OTA’s
Shared Key Responsibilities:
- Housekeeping
- Management and quality control
- Front office and guest relations: Check-ins, reservations, conflict resolution,
- Food & Beverage operations: from Kitchen oversight to bar and restaurant service standards,
- Financial management: Stock control, budgeting, reporting, payroll, supplier negotiations
- Maintenance Coordination: Overseeing repairs, groundskeeping and preventative maintenance,
- Property Management: ensuring standards of safety, cleanliness and aesthetic upkeep
- Team leadership & HR: training, rostering, conflict resolution and fostering a strong team culture
- Overall management and leadership of the hotel, campsite, and all facilities
- Ensuring consistent guest satisfaction and handling guest feedback with professionalism
- Staff management across all departments (Kitchen, Front Office, Maintenance, Housekeeping and Security)
- Budgeting, financial controls, cost-saving initiatives and stock management
- Operational oversight of F&B, housekeeping and front of house
- Property and grounds maintenance, coordinating in-house maintenance and contractors when on the property
- Upholding health and safety standards and ensuring compliance with all regulatory requirements
- Regular reporting to Shareholders and Head Office on operations, finances and performance
- A foreign language such as Dutch, German and/or Xhosa would be an advantage
Key Competencies:
- Excellent interpersonal and communication skills
- Ability to work independently and lead a team with professionalism and empathy
- Planning skills & Accuracy
- Financial Management and Reporting
- Problem solving & analytical skills
- Accuracy & Strategy planning
- Excellent communication skills
- Innovative Marketing and Promotions
- Logical thinking & information seeking
- Self-development orientation
- Cultural sensitivity
- Empathetic
- Service orientation
- Excellent people skills
