Hotel General Manager

SUMMARY:
Our client is currently seeking an experienced and passionate General Manager to oversee the operations of their 5-star boutique hotel located in the beautiful Cape Town suburbs. The ideal candidate will possess strong leadership abilities, a hands-on approach, and a deep understanding of managing various hotel departments, including Reservations, Reception, Grounds, and Housekeeping. This role demands a highly organized, guest-focused leader who thrives in a dynamic and luxurious environment.

POSITION INFO:
Key Responsibilities:

• Oversee and manage the day-to-day operations of the hotel, ensuring the highest standards of service across all departments.
• Lead and motivate the team, ensuring exceptional performance in guest services, housekeeping, and facilities management.
• Maintain a strong presence in guest-facing areas, ensuring the delivery of a seamless guest experience.
• Monitor and manage budgets, expenses, and profitability while ensuring operational efficiency.
• Develop and implement strategies to enhance guest satisfaction, repeat business, and overall hotel performance.
• Handle guest feedback, resolve issues, and ensure all guest requests are met promptly and professionally.
• Work closely with the department heads to ensure smooth communication and coordination between all teams.
• Ensure compliance with all hotel policies, health & safety standards, and local regulations.

• Strong leadership skills with a proven ability to manage, motivate, and inspire staff.
• Previous experience in high-end hotel management, preferably at a 5-star level.
• A hands-on approach to daily operations and a keen eye for detail.
• Excellent guest-facing personality with a passion for providing outstanding service.
• Excellent organizational, communication, and problem-solving skills.
• Ability to work independently and take ownership of operations.
• Experience managing hotel departments such as Reservations, Reception, Grounds, and Housekeeping.
• Exceptional ability to manage guest relations and ensure their expectations are exceeded.
• A minimum of 5 years’ experience in a senior hotel management role.