Hospitality Operations Manager

SUMMARY:
Our client in the Hospitality Industry based in Paterson in the Eastern Cape is currently looking to employ a Hospitality Operations Manager.

POSITION INFO:
Requirements:

• Qualification: Degree or diploma in hotel management or a related field.
• Minimum of 8 years’ senior management experience at a 5-star luxury property of which at least 5 years should be in a game reserve environment.
• Proven experience in guest service excellence, operational efficiency, and financial Management.
• Proficiency in Microsoft Office and lodge/hotel-specific software.
• Ability to work in a dynamic, high-pressure environment.
• Strong problem-solving and decision-making abilities.
• Ability to drive innovation and continuous improvement.

• Develop and implement strategic plans for hospitality operations.
• Ensure outstanding guest experiences and service quality across all lodges.
• Provide leadership to other departments and foster cross-department collaboration to ensure operational excellence.
• Manage and oversee lodge and hospitality teams to maintain high standards.
• Develop budgets, control costs, and manage financial performance for the hospitality departments.
• Optimize processes to ensure compliance with health, safety, and security regulations.
• Oversee the hospitality departments’ HR as well as training and development initiatives and needs.
• Initiate and drive the implementation of IT systems, technology solutions, and other support services, ensuring they are executed effectively by the responsible teams.
• Support and collaborate on all hospitality-related projects, such as lodge refurbishments and special initiatives, ensuring alignment with operational and guest experience standards.