Hospitality Operations Manager

SUMMARY:
Well-Known Private Game Reserve is looking for a HOSPITALITY OPERATIONS MANAGER

POSITION INFO:
This role focuses on managing teams, refining service quality, and improving operational workflows. The position also entails maintaining the logistical and infrastructural components that support the reserve’s hospitality services. Working closely with senior management, the manager will drive innovation, improve guest satisfaction, and ensure the effective execution of hospitality initiatives.

Candidate requirements;

• Must have a Degree or diploma in hotel management or a related field.
• Requires a minimum of 8 years senior management experience at a 5-star luxury property of which at least 5 years should be in a game reserve environment.
• Proven experience in guest service excellence, operational efficiency, and financial management.
• Must be proficiency in Microsoft Office and lodge/hotel-specific software.
• Exceptional leadership and management skills
• High attention to detail and commitment to service excellence
• Ability to work in a dynamic, high-pressure environment
• Strong problem-solving and decision-making abilities
• Ability to drive innovation and continuous improvement

• Develop and implement strategic plans for hospitality operations
• Ensure outstanding guest experiences and service quality across all lodges
• Provide leadership to other departments and foster cross-department collaboration to ensure operational excellence
• Manage and oversee lodge and hospitality teams to maintain high standards
• Develop budgets, control costs, and manage financial performance for the hospitality departments
• Optimize processes to ensure compliance with health, safety, and security regulations
• Oversee the hospitality departments’ HR as well as training and development initiatives and needs
• Initiate and drive the implementation of IT systems, technology solutions, and other support services, ensuring they are executed effectively by the responsible teams.
• Support and collaborate on all hospitality-related projects, such as lodge refurbishments and special initiatives, ensuring alignment with operational and guest experience standards.