SUMMARY:
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POSITION INFO:
The ideal candidate, will be responsible for managing all aspects of 2 (two) guest houses (one existing and one newly built guesthouse), including breakfast service, handling reservations, managing guest check-ins and check-outs, and providing support in all operational areas
Minimum requirements:
Hospitality Diploma/Degree, Matric with above average pass
Minimum 5 years’ experience in a similar role in the hospitality industry.
Proficiency in MS Office, email, social media and Nightsbridge Software.
Strong management skills – to manage one guesthouse and oversee the second
Strong administrative, financial, and organizational skills.
Excellent communication skills, - English a must, Sesotho and Afrikaans, preferred
Valid driver's license
Oversee the construction, fitting and finalisation phases of the guesthouse.
Lead a small team to ensure a high standard of service
Oversee daily operations: guest relations, housekeeping, breakfast service, maintenance, sales & marketing including social media, and staff management.
Use Nightsbridge software for bookings, check-ins, check-outs, and invoicing.
Ensure guest rooms meet the highest standards of cleanliness and comfort .
Manage inventory / stock and report necessary maintenance work.
Handle guest complaints efficiently and also manage online reviews.
Oversee accounting duties, including daily cash-up, petty cash, and monthly reconciliation.
Responsible for staff scheduling and efficient rostering
Ensuring payroll data is accurately submitted.
Understanding and managing budgets; reporting monthly on financial performance.
Motivating and maintaining staff relations, including scheduling duties and providing ongoing training.
Collaborating with owners to enhance operational efficiency and guest experience.
Monday to Friday
07h00 to 16h00
Saturdays on rotation basis
IMPORTANT:
- Applications close 21 March 2025
- Only applications submitted via the Ditto Jobs platform will be considered
- Only candidates who meet all our client's minimum requirements will be contacted
