Helpdesk Technical Support Technician – Ferndale (Randburg)

Recruiter:

Career Circuit

Job Ref:

Helpdesk Technical S..

Date posted:

Friday, February 21, 2025

Location:

ferndale, Gauteng, South Africa

Salary:

Market Related

SUMMARY:
Helpdesk Technical Support Technician – Ferndale (Randburg)

POSITION INFO:

Years of Experience: 3-5 years

Candidate to have Afrikaans & English speaking fluently. Correct (African Lang is a bonus).

Qualifications:

Grade 12 / Matric.
CompTIA A+ Qualification.
CompTIA N+ Qualification.
Microsoft Qualifications in MS 365 Fundamentals, PowerApps.

Fundamentals:

System Development Qualifications (NQF L5).
MCSA Server 2016, MCSE Core infrastructure.
CompTIA Security+, and Microsoft Certified: Azure Fundamentals.
AWS Certified Solutions Architect, Certified Information Systems Security Professional (CISSP), and Project Management Professional (PMP).

Essentially, they need to support:

Desktops, Servers, Network Infrastructures, Security & Firewalls, Cloud Services & Backup.

Hard Skills:

Active Listening and Empathy.
Effective Communication.
Problem-Solving and Critical Thinking.
Patience and Composure.
Customer Service Orientation.
Adaptability and Flexibility.
Teamwork and Collaboration.
Time Management and Prioritization.
Continuous Learning and Knowledge Updating.
Conflict Resolution and Negotiation.

Soft Skills:

Network Troubleshooting and Configuration.
Cloud Computing Services (e.g., AWS, Azure, Google Cloud).
Cybersecurity Best Practices and Protocols.
Operating Systems Administration (Windows, Linux, macOS).
Virtualization Technologies (e.g., VMware, Hyper-V).
Hardware Diagnostics and Repair.
Scripting and Automation (e.g., PowerShell, Bash).
Database Management and SQL.
Help Desk Ticketing Systems.
Mobile Device Management.

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