Helpdesk Technical Support CPT Eastern Suburbs

Recruiter:

Hewitt Colenbrander Recruitment / HC Recruit

Job Ref:

DBN000042/LB

Date posted:

Thursday, February 20, 2025

Location:

Johannesburg, South Africa

Salary:

Monthly

SUMMARY:
DBN000042 – Help Desk Technical Support – CPT Eastern Suburbs

Purpose of the Job:
To provide general technical support & troubleshooting for various IT issues, such as software problems and account access etc.

Required Qualifications

Matric
2 years’ experience in Information Technology Industry
Training in networking and relevant Information Technology qualification
Valid Drivers Licence

POSITION INFO:
Technical Competencies & Experience:

Making outbound calls to priority 1 clients with offline venues/devices identified by the network offline list.
Attend to all incoming technical calls on the technical help-desk within agreed service levels.
Escalate priority issues and logging unresolved queries correctly to the appropriate resource for attention.
Manage, monitor and maintain assigned network venues
Establish contact with venues needing technical assistance that forms part of your assigned networks.
Manage Engine System administrator
Will be required to create quotes and send to client for approval and maintain 100% accuracy
Other duties as required

Behavioural Competencies:

Strong analytical and problem-solving skills
Excellent communication
Ability to work well in a pressurised environment
Ability to adapt to changing circumstances

IMPORTANT - Only shortlisted candidates meeting the above criteria will be considered. If you do not hear from us within two weeks of applying, please consider yourself unsuccessful.

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