Helpdesk Manager (Support Squad Captain)

Recruiter:

Communicate Recruitment

Job Ref:

CTI004693/CAF

Date posted:

Thursday, January 23, 2025

Location:

Capetown, South Africa

SUMMARY:
Are you ready to take your career to the next level? We’re on the hunt for an enthusiastic Helpdesk Manager to lead our client's awesome support team and sprinkle a little magic on their customer experience!

POSITION INFO:

Job Description:
Lead the Charge: Oversee their helpdesk operations and ensure their customers are always smiling!
Inspire Your Team: Mentor and motivate their tech wizards to deliver top-notch support!
Create Awesome Processes: Develop and implement support processes that make them the talk of the town!

Skills and Experience:
Proven experience in helpdesk management or a similar role
Strong leadership and communication skills
Proficiency in helpdesk software and ticketing systems
A customer-oriented mindset with problem-solving abilities

Qualification:
Bachelor's degree in Computer Science, Information Technology, or a related field

Contact CARLIN FISHER on or , quoting the Ref: CTI004693.

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