Head of Operations

SUMMARY:
Are you an Operations Powerhouse with a passion for hunting, sport shooting, and the great outdoors?
Do you thrive in a high-energy retail environment where strategy, leadership, and execution drive success?

If so, this Operations role is tailor-made for you!

POSITION INFO:
Minimum requirements:

• Relevant BCom Degree.
• Master of Business Leadership/Administration (MBL/MBA) would be ideal.
• At least 5 Years in Operational Management.
• 8 - 10 Years of experience in Retail operations.
• Passion for hunting, sport shooting, and the great outdoors.
• Strong leadership abilities.
• Ability to work under pressure and adapt to a fast-paced retail environment.
• Excellent problem-solving, communication, and leadership skills.

• You have extensive experience in retail operations and understand how to drive profitability, streamline processes, and elevate customer satisfaction.
• You’re a proven leader who can manage and mentor senior managers while ensuring strategic execution across multiple locations.
• You have a strong commercial mindset, with expertise in budgeting, inventory control, and store strategy to optimise performance.
• You’re passionate about firearms, hunting, and outdoor sports, with deep product knowledge or a keen willingness to immerse yourself in the industry.
• You are comfortable with extensive travel and hands-on involvement in multiple stores, ensuring operational excellence.

• Financial & Strategic Leadership: Present annual budgets, achieve financial targets, and analyse market trends to maintain competitive store strategies.
• Operational Excellence: Oversee merchandising, inventory, promotions, fleet maintenance, and risk management to ensure efficiency and profitability.
• Customer-Centric Approach: Implement CRM tools, telephone systems, e-learning, and mystery shopping to enhance customer satisfaction.
• Inventory & Stock Control: Monitor aged stock targets, stock cover, and ensure never-out-of-stock product availability.
• Talent & Team Development: Lead the operational management team, drive performance scorecards, and implement a bi-annual talent management matrix to ensure succession planning.
• Steercom & Reporting: Deliver monthly dashboards with insights into sales, operations, and strategic adjustments.