Head of Operations

SUMMARY:
A Boutique Travel Agency is looking for a HEAD OF OPERATIONS to join their team

POSITION INFO:
The ideal candidate will build organizational systems from the ground up and be comfortable taking on diverse tasks, with plans to grow and lead a team. Be a leader in business operations to oversee systems management, finance, hiring, and act as second-in-command in a growing startup.

Candidate Requirements:

• The ideal candidate has worked for a DMC or one of the major luxury safari lodge brands in an Operational capacity.
• Experience in Travel, Rates and Finances is very beneficial!
• Over 7 years’ experience in Operations with a strong background in CRM software.
• Preference for candidates with Management Experience and a proven track record of launching projects.
• Seeking a proactive individual who can independently tackle challenges and develop the operational handbook.
• Must have a experience working in/with high end lodges.
• Experience managing quantitative data and finance systems is a plus, as this role involves handling significant data across currencies and invoicing.
• Must use initiative to optimize processes in order to enhance client and partner services.

• Build and implement organizational systems, automation tools, and reporting methods to enhance efficiency in travel bookings and client experience.
• Ensure smooth daily operations across all projects.
• Use data and analytics to assess operational performance, identify improvement areas, and recommend solutions.
• Manage company finances, creating reports to summarize revenue and expenses.
• Establish and oversee operational budgets, monitor spending, and implement cost-saving measures for financial optimization.
• Develop and manage the hiring strategy and oversee future recruitment processes.