Head of Operations

SUMMARY:
We are seeking a dynamic, forward-thinking, and results-driven Head of Operations to join our leadership team. This is your opportunity to drive operational excellence, streamline processes, and scale operations for a high-growth company.

POSITION INFO:
Job Summary
The Head of Operations will be responsible for overseeing and optimizing the day-to-day operational activities of our waste management business. This role requires a strategic thinker with a hands-on approach to drive efficiency, SHEQ compliance, and excellence in operations. The successful candidate will play a key role in shaping and implementing operational strategies, ensuring compliance with regulatory standards, fostering a culture of continuous improvement and cultivating a good working relationship between the three major operational departments (Commercial Operations, Transport and Material Recovery Facilities).

Responsibilities

Operational Leadership

• Provide strategic direction and leadership to the operations team
• Develop and implement operational plans to achieve business objectives
• Drive efficiency, cost-effectiveness, and performance excellence in daily operations
• Ensure production targets are reached within the operational departments. This includes but not limited to, ad hoc work completion, MRF processing production targets, recyclable sales

• Stay abreast of relevant environmental regulations and ensure compliance
• Collaborate with regulatory bodies and stakeholders to maintain permits and licenses

• Oversee the allocation and utilization of resources, including personnel, equipment, and facilities
• Optimize routes and schedules to enhance operational efficiency
• In conjunction with departmental managers, work to maintain a high standard within our fleet and operational equipment in terms of cleanliness of our vehicles, maintenance upkeep to avoid downtime and maintain a reputable and presentable brand with our clients and other stakeholders
• Cost management throughout the departments
• Ensure efficient management of all stock purchased

• Champion a safety-first culture, ensuring compliance with health and safety regulations
• Implement and monitor environmental best practices
• Ensure SHEQ systems are implemented and maintained with inspections completed regularly, and ISO standards are maintained
  

• Identify and implement technology solutions to enhance operational effectiveness
• Evaluate and recommend new tools or systems for waste management operations
• Ensuring effective use of our internal information systems to ensure accurate reporting and correct financial transactions / management

• Recruit, train, and develop a high-performing operations team
• Foster a collaborative and results-oriented work environment, by cultivating team culture that encourages unity, innovation and creativity within the team
• Create a structure within the team to ensure time off for all team members and capacity for growth

• Implement and maintain quality control measures to ensure service excellence, hereby ensuring client satisfaction and retention
• Monitor and analyse performance metrics to identify areas for improvement

• Accuracy of operational management accounts to be maintained
• Annual budgets and projections
• Efficient management of operational payroll
• Ensure financial deadlines are met
• Coordinate information between administrative departments to ensure client reporting and billing deadlines are met, and accurate
• Have a clear understanding of the various digital systems within the business, to be able to investigate discrepancies and provide feedback timeously

• A relevant diploma or degree in operations / business management
• Minimum 7 years’ working experience in a similar role
• Minimum of 3 years’ senior management experience is required
• Knowledge and experience in related waste management and recycling
• High proficiency in Microsoft Office is essential
• Valid driver’s license and own vehicle
• A willingness to, at times, work on holidays / weekends and evenings if operations require it