Head of Operations

SUMMARY:
A Boutique Travel Agency is looking for a HEAD OF OPERATIONS to join their team

POSITION INFO:
Candidate Requirements:

• Experience in Travel, rates and finances is very beneficial!
• Over 7 years’ experience in operations with a strong background in CRM software. Preference for candidates with management experience and a proven track record of launching projects.
• Seeking a proactive individual who can independently tackle challenges and develop the operational handbook.
• Experience managing quantitative data and finance systems is a plus, as this role involves handling significant data across currencies and invoicing.
• We value creativity in optimizing processes to enhance client and partner services.
• Needing a leader for business operations to oversee systems management, finance, hiring, and act as second-in-command in our growing startup.
• The ideal candidate will build organizational systems from the ground up and be comfortable taking on diverse tasks, with plans to grow and lead a team.
• This full-time position offers significant growth opportunities, initially requiring in-person collaboration but transitioning to a hybrid role.

• Build and implement organizational systems, automation tools, and reporting methods to enhance efficiency in travel bookings and client experience.
• Ensure smooth daily operations across all projects.
• Use data and analytics to assess operational performance, identify improvement areas, and recommend solutions.
• Manage company finances, creating reports to summarize revenue and expenses.
• Establish and oversee operational budgets, monitor spending, and implement cost-saving measures for financial optimization.
• Develop and manage the hiring strategy and oversee future recruitment processes.