Head of IT - Banking Segment

SUMMARY:
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POSITION INFO:

PURPOSE STATEMENT
• To provide strategic technical direction and manage multiple technical teams responsible for the technical
   delivery of the full product lifecycle; all product features and support and maintenance related tasks in respect of
   the product
• Oversee the ongoing drive to increase efficiency, optimisation, innovation and people development in these
   environments.

DIRECT REPORTS
The job holder has direct reports (one or more of the following depending on the product):
• Team Leader: Operations
• Team Leader: Technology
• Team Leader: Data and Analytics

Indirect reports (one or more of the following):
• Software Engineers
• Test Engineers
• Business Analysts
• Product Owners
• Systems Engineers (Network, Security, Cloud, Infrastructure, Data)
• DBA’s
• Data Scientists
• BIBA
• Production Support Technicians

KEY PERFORMANCE AREAS
1.Provide software services to a product by delivering system changes and enhancements
2. Risk and control / compliance
3. Third party relationship management
4. People management
5. Budgeting, control and reporting

KEY TASKS & ACCOUNTABILITIES
Provide software services to a product by delivering system developments, changes and enhancements
Software development scope
• Responsible for developing a designated group of software systems that are used to service / sell to an
   internal customer / client i.e. a product or channel or platform.
• Responsible for all software systems that make up the product.
• Responsible for the critical banking systems and / or system components according to the particular product
• Refer to critical banking systems and / or system components during the execution of tasks / projects
  according to the particular product

• Derive functional solution options within current system landscape for all identified opportunities for product,
   process or system improvement
• Accountable for quality assurance of software development work.
• Work closely with and contract with the Head: Technology Strategies to ensure the right and best
  technologies are adopted and effectively implemented and embedded for the product.

Responsible for negotiating with the Product Manager and agreeing with the Product Head, the tactical
and specific delivery expectations; what needs to be delivered by when. Achieved by operational
planning, management and execution in respect of:
o Managing the planning process to derive delivery timelines
o Contracting timelines with Product Head and, where appropriate for the product, Project Manager
   and the Product Owner role holder
o Communicating the timelines to the team and 3rd Parties
o Monitoring progress against agreed-upon timelines, including collaboration with the Project
   Manager
o Liaising with relevant internal departments or stakeholders that might impact the ability to deliver
   quality software in a timeous manner to remove any issues and keep on track with delivery
   commitments
o Addressing/rectifying non-progress (i.e. re-contracting with Product Head and Product Manager if
new delivery timelines would be required)
o Providing continuous and timely feedback to the Product Head throughout the process

Responsible for faultless, error free, contracted delivery to agreed expectations. Achieved by
operational planning, management and execution in respect of:
o Effectively and comprehensively communicating a detailed understanding of the business’
   expectation by the team, to the team, including 3rd parties, as defined in the specifications
   throughout the SDLC
o Adherence by the team to prescribed quality (as defined by IT Standards & Governance) during all
   the phases of the SDLC (i.e., FD phase, TS phase, Code reviews and integration testing, etc.)

Responsible for system availability, security and performance according to pre-defined SLAs and
standards with respect to the product. Achieved by operational planning, management and execution in
respect of:
o Setting in place tools, routines, processes and metrics for monitoring uptime and performance
   against contracted SLA
o Implementation of agreed security standards within the software solution
o Addressing / rectifying non-adherence to agreed-upon SLAs and standards
o Designing and operating a framework that will provide continuous and timely feedback to the
   business

Risk and control / compliance
• Overall responsibility to ensure audit findings are addressed according to agreed management comments
  on audit report
• Overall responsibility to ensure regulatory requirements are addressed according to agreed compliance
   standards
• Manage and oversee the team so that internal systems / business analysis quality standards and the
  approved SDLC are adhered to.

Third Party Relationship Management
• Have single responsibility for driving and delivering third party provision within the software development
  eco-system.
• Build, manage and maintain productive and beneficial key 3rd party relationships
• Drive and deliver the end to end relationship life cycle; sourcing, negotiating, and contracting management.
• Coordinate the contract approval process between Executive Management, Contract and Commercial
  Management, Legal and the external supplier(s)
• Manage key suppliers to secure effective service delivery against contracted SLA w.r.t. quality, costs and
  time of delivery;
o Understand the supplier environment through regular engagement with suppliers
o Analyse performance to measure consistency of supplier service delivery and improve supply
   processes and supplier efficiencies

o Collaborate with Contract and Commercial Management to achieve cost effective annual
   negotiations with suppliers
o Communicate and manage changes in requirements from suppliers

People management
• Motivate and negotiate with the Product Head for a team and structure according to and appropriate for the
   particular product and the product life cycle stages as well as ensuring the software development team
   comprises the varied, mixed technical skills and knowledge to deliver.
• Manage the changing people challenges such as fluidity of resources, remote working, different
  development needs.
• Hold direct line management responsibilities for Team Leaders as well as general leadership oversight and
  direction for indirect reports, creating a product focus and understanding of the Bank's single threaded
  ownership operating model.

Resourcing
o Determine the resource requirement for Software Development based on the objectives and scope
   of the software development objectives and priorities for the product.
o Responsible for recruitment of budgeted vacancies within the Software Development team
   members; collaborate with Talent Acquisition for the recruitment of appropriately experienced and
   skilled people.
• Ensure Team Leaders execute people management for their respective teams:

Collective work environment
o Responsible for empowering Software Development team members to work across traditional
   organizational boundaries
o Promote team collaboration and innovation, sharing of knowledge, tools, code and practices
o Build and develop a flexible and change accepting culture within the Software Development
   environment
o Create a collective of shared knowledge and expertise and common identity through team work and
   experience sharing

Team performance and development
o Lead manage and drive accountability and ownership amongst team members for personal
   development, including goal plans
o Responsible for performance management of team, including:
o Overall responsibility for the contracting of team’s personal development plans (functional and soft
   skills)
o Individual Performance management (nurturing growth and managing poor performance)
o Responsible for the development of people, including the technical standards and practices, and
   contribute to performance and career management.
o Support and promote practical experience and reinforcement of technical skills and knowledge in
   the software development team members and provide opportunities for practical application
o Provide mentoring and coaching of the team and ensure cascading of mentoring and coaching
   through the team.
o Responsible for operational management of team members (leave, performance management,
   working patterns etc.)

Budgeting, control and reporting
• Collaborate with the Product Head and take a lead in the annual budgeting process, responsible for
  proposing, motivating and achieving approval of a budget which will underpin the meeting and fulfilment of
  the objectives and scope of the software services; people, hardware, software.
• Manage the software development budget, including OPEX and CAPEX budgets and reporting thereon;
o Forecast and operate within agreed budgets through management of financial controls
o Approve all software development related expenditure according to delegation of authority
o Work with the Finance Business Partner and monitor and report against the budget in line with
   Financial reporting requirements
o Review variance reports for software development
• Provide detailed reporting on a monthly basis, (and ad hoc as required) providing feedback to the Product
  Head (and Head: product Line where required) on progress as part of monthly combined department
  progress / output report 

JOB REQUIREMENTS 

QUALIFICATIONS

Minimum: Bachelor's Degree in Commerce or Information Technology -
                   Computer Science 

Ideal: Honours Degree in Information Technology or Computer Science Information Technology -
          Systems Engineering

KNOWLEDGE & EXPERIENCE
Minimum:
• At least 5 years’ experience in software development management

Experience of:
o leading and working in an agile development environment
o crafting roadmaps
o managing a budget
o using technical skills to support and guide a technical team
o to establish priorities and successfully manage deliverables
o utilizing communication and relationship management skills to engage with stakeholders
o using leadership to influence in other areas.

Detailed knowledge and understanding of:
• Functional knowledge particular to the product (e.g. Credit or App)
• People management and development practices and principles
• Stakeholder management
• Budgeting and accounting principles
• Business analysis and design
• Project Management principles and methodologies

Ideal:
Understanding of:
• Banking industry
• Central Collections environment
• Capitec Bank Systems Environment
• Capitec Bank Business Model
• Agile development principles
• Systems Development Life Cycle (SDLC)

SKILLS:

Communication skills
Interpersonal & Relationship management skills
Decision making skills
Negotiation skills
Influencing skills 

COMPETENCIES:

Deciding and Initiating
Leading and Supervising 
Working with People 
Planning and Organising 
Relating and Networking 
Customer Expectations 
Persuading and Influencing 
Presenting and Communicating
Adapting and Responding to Change Desirable
Writing and Reporting 
Applying Expertise and Technology

Achieving Personal Work Goals and Objectives 
Analysing Desirable Entrepreneurial and Commercial
Thinking