Head of Housekeeping

SUMMARY:
Our client is seeking an experienced and detail-oriented Head of Housekeeping to lead and manage the housekeeping department at their luxurious 5-star hotel. The successful candidate will be responsible for ensuring the highest standards of cleanliness, presentation, and guest satisfaction throughout the property. This is a leadership role, requiring strong organizational and management skills, along with a passion for delivering impeccable service.

POSITION INFO:
Key Responsibilities:

• Lead and supervise the housekeeping team, ensuring consistent, high-quality standards of cleanliness, presentation, and hygiene throughout all guest rooms, public areas, and back-of-house spaces.
• Develop and implement housekeeping protocols, policies, and procedures to ensure operational efficiency and guest satisfaction.
• Monitor and maintain cleanliness standards, inspecting guest rooms and public areas regularly to ensure the property meets 5-star cleanliness and aesthetic standards.
• Manage housekeeping inventory, ensuring that linens, supplies, and cleaning products are well-stocked and properly maintained.
• Train, motivate, and evaluate housekeeping staff, providing guidance and professional development to foster a positive, high-performance team.
• Collaborate with other departments (front desk, maintenance, food & beverage) to ensure smooth coordination and a seamless guest experience.
• Oversee laundry operations, ensuring efficient processing and quality of linens and guest laundry.
• Handle guest requests and complaints related to housekeeping in a timely and professional manner.
• Maintain health, safety, and cleanliness standards, ensuring compliance with local and international regulations and standards.
• Manage department budgets, controlling costs while maintaining quality service and productivity.

• Previous experience as a Head of Housekeeping or similar role in a 5-star hotel or luxury property.
• Strong leadership and management skills, with the ability to motivate and guide a large team effectively.
• In-depth knowledge of housekeeping operations, including room cleaning, laundry, and public area management.
• Exceptional attention to detail and high standards of cleanliness and presentation.
• Excellent communication skills, with the ability to work collaboratively with other departments and interact with guests professionally.
• Strong organizational and time-management skills, with the ability to handle multiple tasks and prioritize effectively.
• Knowledge of health and safety regulations related to housekeeping and hotel operations.
• Fluency in English (additional languages a plus).
• Flexibility and ability to work under pressure, particularly during peak times.
• Computer literacy with experience in housekeeping management software or property management systems (PMS).