Head of Housekeeping

SUMMARY:
Our client is seeking a Head of Housekeeping for their prestigious 5-star game lodge, where you will be responsible for overseeing the cleanliness, maintenance, and presentation of all guest accommodations and public areas. You will lead a dedicated team to ensure that our guests enjoy an exceptional level of service and comfort during their stay.

POSITION INFO:
Key Responsibilities:

• Manage and coordinate housekeeping operations to maintain high standards of cleanliness and hygiene.
• Train, supervise, and motivate housekeeping staff to deliver excellent service.
• Conduct regular inspections of guest rooms and public areas to ensure adherence to 5-star standards.
• Develop and implement housekeeping procedures and policies.
• Manage inventory of cleaning supplies and equipment, ensuring cost control and budget adherence.
• Collaborate with other departments to enhance the guest experience.
• Address guest concerns and feedback promptly and professionally.

• Previous experience in a housekeeping management role, preferably in a luxury hotel or lodge.
• Strong leadership and team management skills.
• Excellent attention to detail and a passion for maintaining high standards.
• Ability to work flexible hours, including weekends and holidays.
• Strong communication and interpersonal skills.
• Knowledge of health and safety regulations.
• Proficiency in housekeeping management software is a plus.