Head of Fraud Business Performance and Execution

Recruiter:

Network Recruitment

Job Ref:

NFR006243/KM

Date posted:

Monday, April 7, 2025

Location:

Johannesburg, South Africa

SUMMARY:
Our client, a leading financial services provider, is seeking a strategic and data-driven Head of Performance & Strategy to lead their Fraud Solutions function – A high-impact business unit of over 400 specialists, providing fraud protection, investigation, and intelligence services across multiple clusters.

POSITION INFO:
This is a key leadership opportunity for a forward-thinking individual who can balance operational efficiency with long-term strategic goals, while ensuring the continued protection of the business and its customers from evolving fraud threats.

Key Responsibilities:

Performance Oversight:
- Design and manage performance scorecards for all key functions within Fraud Solutions, aligning business unit output with the broader organisational objectives.
Productivity & Cost Efficiency:
- Drive sustainable productivity transformation across the unit, ensuring consistent, empathetic service delivery at a low cost-to-serve.
Technology & ROI Management:
- Provide oversight on advanced fraud detection technologies, ensuring the effective implementation and long-term return on investment.
Strategic Execution:
- Develop tactical strategies and delivery plans, embedding consistent fraud risk methodologies, governance practices, and operational controls.
Stakeholder Collaboration:
- Work cross-functionally with internal segments, channels, and product owners to ensure that fraud strategies are fully aligned with customer and business needs.

What Should You Bring?:

Extensive experience in performance management, strategic planning, or operational transformation – Ideally within fraud risk, financial crime, or financial services.
Strong ability to interpret and act on ROI metrics across cost, customer, technology, people, and risk.
Demonstrated success in leading cross-functional teams and managing a strategic technology deployment.
Able to influence and collaborate effectively at a senior leadership level.

Why This Role:
This is a unique opportunity to shape the performance strategy of a high-impact fraud function within a prominent financial institution.

The successful candidate will play a critical role in protecting customers and driving forward the organisation’s commitment to operational excellence and innovation in financial crime prevention.

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