Head of Employee Assistance Programs

SUMMARY:
Head of Employee Assistance Programs (Healthcare Industry)

Parktown, Johannesburg

POSITION INFO:
Requirements:

• BA (Hons) Psychology (mandatory).
• Bachelor’s degree in Business Administration, Management, Finance, or a related field (advantageous).
• 8+ years of experience in a Managerial role.
• Proven experience in strategy execution, operations, and financial management.
• Vast experience in the Corporate Sector.
• Experience managing teams, performance measurement, and staff development.
• Relevant experience and knowledge in the Employee Wellness Programme (EWP) and Wellness Industry.
• Strong background in Client and Stakeholder relationship management.
• Knowledge of mental health, crisis support, and workplace behaviour.
• Must be available as required, including outside standard hours, as this is a managerial role with no fixed schedule.
• Ability to align programs with business goals and promote employee well-being.
• Ability to resolve workplace crises, conflicts, and emergencies.
• Skills in tracking program success, reporting insights, and maintaining confidentiality.
• Strong problem solving and analytical skills.
• Proficient in Microsoft Word, Excel and PowerPoint.
• Excellent communication (both written and verbal), negotiation, and closing skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Valid driver’s licence and own reliable vehicle is essential.

• Develop and execute the division's strategy to achieve long-term objectives, translating it into actionable plans and ensuring effective implementation.
• Expand business and improve brand awareness through targeted strategies and initiatives, with a focus on the corporate sector.
• Build and maintain relationships with key industry players, positioning the company as a preferred service provider and expert.
• Establish and enforce procedures to maximize operational efficiency and productivity.
• Develop, implement, and maintain business contingency plans.
• Control costs effectively to maintain profitability.
• Ensure the delivery of exceptional service across all operations.
• Manage the division’s budget, implement cost controls, and drive profitability to surpass budget and prior year targets.
• Improve staff performance measurement and management.
• Identify, attract, and retain talented individuals for key positions, ensuring succession plans are in place.
• Identify and address staff development needs through targeted training plans.
• Ensure compliance with all regulatory, legislative, and ethical standards.
• Ensure requirements for the maintenance of Industry Body memberships and registrations are met and maintained.
• Review and sign off on Client and Service provider contracts and Service Level Agreements (SLA).
• Review and sign-off of departmental Standard Operating Procedures (SOP) and Process Documents
• Periodic Quality Assurance on services and reviews on ISO Compliance within the department.
• Review and analyse reports for clients to ensure alignment with their needs, expectations and SLA’s.
• Meet regularly with strategic clients to maintain strong relationships and address concerns.