Head of E-Commerce

SUMMARY:
Our client in the Western Cape – Atlantic Seaboard is seeking a dynamic and experienced Head of E-Commerce to lead their digital strategy and e-commerce operations. The ideal candidate will have 5-7 years of experience as a Digital Lead, with at least 3 years managing teams or senior managers. A strong background in e-commerce, online marketing tools, and web-based technologies is essential, as is a solid understanding of UI/UX principles. The role requires excellent leadership, interpersonal, and team management skills, alongside strong analytical, verbal, and written communication abilities. A BSc degree in Digital Technologies or a relevant Business field is required, along with a proven track record in problem-solving and driving digital growth.

POSITION INFO:
A recent professional profile photo is to accompany your application
EMPLOYMENT TYPE : Permanent
SECTOR : E-Commerce
BASIC SALARY : R90 000.00 + Benefits
START DATE : A.S.A.P / Immediate

REQUIREMENTS:

• Matric
• BSc degree in Digital Technologies or a relevant Business field
• 5-7 years’ experience as a Digital Lead
• At least 3 years’ experience managing teams or senior managers
• Strong e-commerce and digital experience
• Solid experience with online marketing tools and web-based technologies
• Strong UI/UX experience (either through direct experience or a solid breadth of knowledge/engagement)
• Leadership, interpersonal, and team management skills with strong analytical, verbal, and written communication skills
• Problem-solving abilities

• Drive growth in Digital Channels (Online website & e-commerce partnerships) to achieve business KPIs and articulate the support needed with People, Processes and Technology.
• Set and achieve Digital Sales team KPIs – Sales, Conversion, Customer Growth (Existing / New customers), and ROI.
• Identify and drive strategic partnerships and channels for e-commerce globally.
• Drive further share of wallet for existing customers – targeted strategy to drive repurchase.
• Pipeline growth and management.
• Monitor and analytics the conversion and propose improvements and optimization on investment in ad-spend.

• Structure and deliver strategic marketing campaigns for the company website, e-commerce partnerships and social media brand presence to achieve business KPIs and articulate the support needed with People, Process and Technology.
• Set and achieve Digital Marketing team KPIs – impressions, leads, conversion – and statistics pertaining to Comms, PR, Advertising, Paid Marketing and Social Media.
• Identifies and evaluates new digital technologies and uses web analytics tools to measure site traffic to better optimize marketing campaigns, email marketing, social media and display and search advertising.
• Play a major role in enhancing brand awareness within the digital space.
• Trains internal teams to use digital technologies.

• Manages a team, in accordance with guidance from CP&MO, consisting of a technical development lead, UX/UI designer and backend developer (SEO Lead, support role in Marketing).
• Set Quarterly and Annual KPAs for Digital team.
• Mentor and coach staff to identify training needs and improve overall skill levels within the area and ensure that personal development plans are in place to address development needs and career aspirations.
• Drive the employee engagement strategy to ensure employees are motivated effectively and to reduce annual attrition rates.
• Ensure adequate and appropriate departmental infrastructure is in place to deliver against KPA’s and to ensure optimal operational efficiency.

• Produce timeous, accurate and concise monthly reporting covering all key Digital Sales and Marketing metrics.
• Effective weekly reporting in weekly sales meetings.
• Assist with attending all relevant stakeholder meetings and ExCo meeting (where necessary).
• Ensuring data integrity.

• Monday to Friday: 08:30 – 17:00 or Monday to Friday: 08:00 – 16:30