Head of Customer Support

Recruiter:

Fempower

Job Ref:

700385977

Date posted:

Saturday, August 17, 2024

Location:

Johannesburg, South Africa

SUMMARY:
-

POSITION INFO:

Our client within the FinTech space is seeking a Head of Customer Services to join their team in JHB North on a permanent basis. The Head’s core focus will be to bring exceptional customer satisfaction and enhancing user experience through multiple support channels. You will also be tasked to grow the customer service team.

The Key Responsibilities for this Role Include

Supervision of day-to-day operations in customer services department
Providing Training to new hires and continuous performance management
Managing cost and efficiency
Troubleshoot customer tech related queries and liaise with technical department
Manage packing and distribution
Monitor daily transactions within the system
Create effective customer service procedures, policies and standards and management thereof
Assist product development team with customer in mind
Messaging support using Zendesk and Fresh-Chat

Qualification

Degree within Business Management, Information Systems or related field

Experience

6+ years’ experience managing a team within the customer service industry including messaging support
6+ years’ experience in the FinTech / Financial Industry with in-depth understanding of trends and technologies/systems
Knowledge of KYC Processes and Transaction Monitoring
Messaging software Zendesk / Fresh-Chat
Analytical and Systematic

If you are interested in this opportunity, please apply directly.

If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles/positions.

Similar jobs you might be interested in:

Head of Customer Sales and Marketing
Location: Johannesburg
Salary:
1 day ago

Head of Customer Services
Location: Johannesburg
Salary: R70 000 Monthly
An innovative company whose core business is that of a digital app is looking for a head of customer Services to join their tight knit team. The company features amongst the Top 30 financial apps in South Africa today. This is a chance for you to join a company, ahead of its time and well on their way to becoming the next BIG digital bank in RSA with possible expansion plans into Africa.The Custom...
23 days ago

Head of Customer Service
Location: Johannesburg
Salary:
84 days ago

Distribution Manager
Location: Germiston
Salary:
1 day ago

Campus Head
Location: Johannesburg
Salary:
As Campus head, you’ll oversee all aspects of campus operations, including sales, budget management, staff leadership, and student services. Your role will involve executing strategic initiatives to drive campus growth, maintaining high academic and operational standards, and ensuring a positive, supportive environment for students and staff alike. You’ll be responsible for aligning th...
3 days ago

HR Executive
Location: Johannesburg
Salary: TBC
We are recruiting for a HR Executive for our client.
5 days ago

Head of legal and compliance
Location: Johannesburg
Salary:
Join our team as a head of legal and compliance!Are you a strategic thinker with a passion for navigating the complex landscape of legal and compliance? One of our esteemed clients, a leader in the gaming industry, is seeking a dynamic head of Legal and Compliance to join their executive team. In this pivotal role, you will be at the forefront of our mission to ensure a robust legal framework that...
8 days ago

Chartered Accountant
Location: Johannesburg
Salary: Monthly
Multinational pharmaceutical manufacturing company requires an experienced Chartered Accountant. This position is based in Johannesburg.
9 days ago

Head of Product Development & Pricing
Location: Johannesburg
Salary: Monthly
We're currently seeking a highly qualified individual to fill the role of head OF PRODUCT DEVELOPMENT & PRICING at a prominent insurance company, specializing in a range of insurance products for employees spanning various industries, including COID cover, occupational injuries cover, funeral cover, and more. Â Reporting to the Executive Actuary, the head of Actuarial will be responsible for overs...
9 days ago

BRANCH MANAGER
Location: Isando
Salary:
9 days ago