Head of Customer Solutions

SUMMARY:
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POSITION INFO:

Job Description

Managing the Systems and Implementations team in achieving the stated objectives related to the implementation

Ensure all client implementations are delivered in accordance with global or local specifications, with the ability to provide accurate systems support in ongoing client servicing processes and procedures

Evaluate and configure all client-specific systems requirements for local service delivery

Ensure integration of group systems and technology into the organization's solutions landscape

Work with the New Business Development team to ensure all new implementations are scheduled and delivered on time

Ensure all data preparation, validation and transfer process required are in place and delivered on time

Support the New Business and Program Management teams in providing accurate and achievable financial estimates of client implementations in order to recover costs

Qualifications & Skills

Degree: Project Management qualification

Minimum 10 years’ experience in Project Management

Minimum 5 – 8 years’ experience with systems implementation

Minimum 2 years’ experience managing a team of Project or Implementation Managers

Minimum 2 years’ experience implementing and configuring Online Booking Tools

Minimum 5 complete customer implementations

Minimum 5-8 years’ experience managing customers in a travel management environment

Knowledge of Operational Reporting

Knowledge of Business Analysis

Knowledge of client Pricing and Budgeting processes

Suitable candidates will be contacted. If you do not get a response within 14 days, please consider your application unsuccessful.