Head of Applications, Development and Delivery

SUMMARY:
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POSITION INFO:

Job Overview

As the Head of Applications, Development and Delivery, you will take a leadership role in planning, managing, and delivering high-impact custom software projects. You will oversee multiple operational teams while building strong relationships with customers and fostering a collaborative, growth-oriented culture within your teams. Your role will require strategic thinking, problem-solving, and a proactive approach to managing project complexities.

Key ResponsibilitiesProject Delivery

• Track project tasks, milestones, deliverables, and key dates to ensure seamless delivery.
• Proactively manage risks, expectations, resources, deliverables, and budgets.
• Take end-to-end ownership of custom software delivery projects, typically ranging from 6 to 18 months.
• Collaborate with and lead five or more operational teams across projects.
• Perform real-time business analysis and problem-solving with rapid context-switching as required.

People Management

• Form and stabilize software delivery teams through onboarding, offboarding, and rotations.
• Build team cohesion, establish team identity, and drive a strong delivery culture.
• Provide mentorship, coaching, and guidance to teams, emphasizing communication and collaboration.
• Conduct performance reviews, one-on-one meetings, and career development planning for team members.

Customer Engagement

• Serve as the primary point of contact for customer accounts, managing relationships and financials.
• Prepare, deliver, and track customer status reports.
• Facilitate customer feedback sessions during demos, meetings, and calls.
• Seek opportunities to strengthen customer partnerships and foster long-term relationships.

Qualifications and Experience

• A degree in Computer Science, Software Engineering, Information Systems, or related fields (BSc, BIS, BCom, BEng).
• At least 8 years of experience in the IT industry as an Analyst, Project Manager, or Software Developer with consulting exposure.
• A minimum of 5 years of experience leading and managing teams, including coaching, performance management, and culture development.
• Strong communication, collaboration, and leadership skills with a passion for continuous improvement.
• Demonstrated ability to mentor and guide team members, fostering growth and motivation.
• Proven customer-facing abilities with experience managing accounts, expectations, and feedback.
• Flexibility to adapt to varied environments and tools in a hybrid working model (2–3 days in the office weekly).

What's On Offer

• Competitive Compensation: Bi-annual salary reviews and guaranteed bonuses.
• Work-Life Balance: Tenure-based loyalty leave and hybrid working arrangements.
• Wellness Programs: Access to wellness initiatives and professional development rewards.
• Career Growth: Continuous development programs, including technical and leadership training.
• Incentives: Commission for business development leads and successful referrals.
• Enterprise Exposure: Opportunity to work on diverse, high-impact projects for South Africa’s leading organizations.
• Supportive Leadership: Regular one-on-ones, quarterly reviews, and hands-on guidance.

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