Head: IT Support and Service Delivery

Recruiter:

Six Sense Consulting

Job Ref:

JHB001196/MS

Date posted:

Thursday, January 23, 2025

Location:

Centurion, South Africa

Salary:

Annually

SUMMARY:
A well-established financial services business is seeking to appoint a Head: IT Support and Service Delivery. This role is responsible for the maintainance and enhancement of the delivery of IT support services (end-user hardware and software and related services) and first line support to the organisations computer end-users.

POSITION INFO:

Minimum Education and Experience:

Bachelor’s Degree in Computer Science or Information Systems or Information Technology or related fields
ITIL Foundation
COBIT Foundation
Certification in A+ and N+

Critical Competencies

Advanced knowledge of Microsoft Windows and MS Office Products
Knowledge / Experience Service Desk Applications
Network architecture and hardware configuration
ITIL Foundation
Disaster Recovery principles and processes
SAN, WAN & LAN maintenance
Knowledge and understanding of the principles of business, the application thereof, the opportunities within business and the seizure of such opportunities
Sound knowledge of the different business systems, associated applications and the interrelationship between the business systems
Advanced report writing skills (Process reports, specifications and executive summaries)
Sound knowledge and understanding of the processes, logistical and financial, required to account for the assets of an organisation
Knowledge and understanding of the management and development of human capital in accordance with business needs and objectives
Sound knowledge and understanding of the components of a contract and the methods and procedures to perform contract administration

Additional Requirements

Knowledge/Experience of supporting remote users across a decentralized branch network
Data Centre Operations
Knowledge of the PFMA
Budget Management Principles
Strong leadership, supervisory and mentoring skills
General knowledge of SAP, MS SQL and Internet
Sound knowledge of Anti-Virus solutions, VPN’s and Data Security
DNS, DHCP & WINS configuration
Managed Print Services
MPLS and APN Networks
Knowledge of supporting multiple PABX & Telephone Management systems.

Please note that if you have not received a response within 14 days of submitting your application that your application was unsuccessful.
However, please keep a lookout on our website, for available positions which may be inline with your career aspirations.

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