Head: IT Support and Service Delivery

SUMMARY:
A well-established financial services business is seeking to appoint a Head: IT Support and Service Delivery. This role is responsible for the maintainance and enhancement of the delivery of IT support services (end-user hardware and software and related services) and first line support to the organisations computer end-users.

POSITION INFO:

Minimum Education and Experience:

• Bachelor’s Degree in Computer Science or Information Systems or Information Technology or related fields
• ITIL Foundation
• COBIT Foundation
• Certification in A+ and N+

• Advanced knowledge of Microsoft Windows and MS Office Products
• Knowledge / Experience Service Desk Applications
• Network architecture and hardware configuration
• ITIL Foundation
• Disaster Recovery principles and processes
• SAN, WAN & LAN maintenance
• Knowledge and understanding of the principles of business, the application thereof, the opportunities within business and the seizure of such opportunities
• Sound knowledge of the different business systems, associated applications and the interrelationship between the business systems
• Advanced report writing skills (Process reports, specifications and executive summaries)
• Sound knowledge and understanding of the processes, logistical and financial, required to account for the assets of an organisation
• Knowledge and understanding of the management and development of human capital in accordance with business needs and objectives
• Sound knowledge and understanding of the components of a contract and the methods and procedures to perform contract administration

• Knowledge/Experience of supporting remote users across a decentralized branch network
• Data Centre Operations
• Knowledge of the PFMA
• Budget Management Principles
• Strong leadership, supervisory and mentoring skills
• General knowledge of SAP, MS SQL and Internet
• Sound knowledge of Anti-Virus solutions, VPN’s and Data Security
• DNS, DHCP & WINS configuration
• Managed Print Services
• MPLS and APN Networks
• Knowledge of supporting multiple PABX & Telephone Management systems.