Head Guide

SUMMARY:
Our Client is seeking a highly qualified and experienced Head Guide to lead their team.

POSITION INFO:
Area/Location: Hoedspruit

Job Overview:

An energetic and passionate Head Guide is sought to join a dedicated team at an exclusive, privately-owned game lodge in Pilanesberg. The ideal candidate will have experience in field guiding, front-of-house, housekeeping, and laundry management.

Primary Responsibilities:
Leadership and Team Management

• Supervise, mentor, and train a team of guides.
• Organize work schedules, assignments, and rotations.
• Provide feedback and conduct performance reviews.

• Ensure a welcoming and informative experience for clients.
• Address client concerns, complaints, or special needs effectively.
• Act as a role model for exceptional customer service.

• Plan, coordinate, and lead tours, expeditions, or outdoor activities.
• Ensure itineraries are followed and adapt plans for unforeseen circumstances.
• Conduct pre-trip briefings and post-trip evaluations.

• Enforce safety protocols and risk management procedures.
• Ensure compliance with local laws, permits, and organizational policies.
• Maintain emergency preparedness and oversee rescue or evacuation plans.

• Oversee the maintenance and inventory of gear, vehicles, or equipment.
• Manage logistics, including supply chains for expeditions.
• Ensure equipment meets safety and operational standards.

• Develop training programs for new and existing guides.
• Promote skill development in navigation, first aid, and environmental stewardship.

• Promote responsible travel and environmental practices.
• Educate clients and staff about local ecosystems and conservation.

• Prepare trip reports, incident logs, and financial summaries.
• Collaborate with management to optimize services and meet business goals.
• Assist with marketing and promotional activities as required.

• Experience: Extensive experience as a guide in the relevant field, with leadership roles preferred.
• Certifications: First Aid Level 1, FGASA Professional Field Guide, FGASA Trails Guide, ARH, PDP.
• Skills: Leadership, communication, problem-solving, and organizational skills.
• Physical Requirements: Ability to handle physically demanding activities and endure various weather conditions.
• Registration: Registered with Cathsseta and DEAT.

• Strong decision-making abilities under pressure.
• Passion for the outdoors and client satisfaction.
• Commitment to safety and environmental sustainability.