SUMMARY:
Our client in the retail sector is looking for an HR officer in Ermelo to join their team
POSITION INFO:
Roles and Responsibilities
Key Responsibilities:
Recruitment & Onboarding:
Manage the full recruitment cycle for retail positions, including posting job openings (often with quick turnaround times), screening resumes, coordinating interviews (often high volume), and conducting background checks.
Focus on recruiting candidates with strong customer service skills and a passion for retail.
Manage the onboarding process for new hires, including preparing offer letters, conducting orientation sessions specific to retail operations (e.g., POS systems, customer service protocols), and ensuring all necessary paperwork is completed.
Employee Relations:
Provide support and guidance to employees and managers on HR policies and procedures, particularly those relevant to retail operations (e.g., scheduling, breaks, uniform policies).
Assist in resolving employee relations issues, such as grievances and disciplinary actions, in a fair and consistent manner, often dealing with situations unique to retail (e.g., customer interactions, theft).
Maintain employee records and ensure data accuracy and confidentiality.
Compensation & Benefits:
Assist with the administration of employee benefits programs, including enrollment, changes, and terminations.
Support the payroll process by providing accurate employee data, including hours worked, overtime, and any retail-specific bonuses or incentives.
HR Administration:
Maintain and update HR databases and systems.
Prepare HR reports and metrics as needed, often focusing on retail-specific metrics like turnover, time-to-fill, and employee engagement.
Assist with the development and implementation of HR policies and procedures relevant to the retail environment.
Manage HR-related administrative tasks, such as filing, photocopying, and scheduling.
Compliance (Retail Focus):
Stay up-to-date on relevant labor laws and regulations, including those specific to the retail industry (e.g., working hours, minimum wage, breaks).
Ensure compliance with all applicable laws and regulations in all HR activities.
Assist with internal and external audits related to HR compliance.
Training & Development (Retail Specific):
Assist with the coordination of employee training and development programs, including training on product knowledge, customer service skills, sales techniques, clockings and POS systems.
Track employee training progress and maintain training records.
Performance Management (Retail Focus):
Support the performance management process for retail staff, including appraisals, counselling and disciplining, often tied to sales goals and customer satisfaction metrics.
Other Duties:
Perform other duties as assigned by the HR Manager/Director or Store Manager.
Skills:
Customer Service Focus: Understanding of the importance of customer service in retail and the ability to support a customer-centric culture.
Communication: Excellent written and verbal communication skills, tailored to interacting with diverse retail staff.
Interpersonal: Ability to build rapport and maintain positive relationships with employees and managers in a retail setting.
Organizational: Strong organizational skills and attention to detail, crucial in managing the fast-paced retail environment.
Problem-solving: Ability to identify and resolve HR-related issues effectively, often with a focus on quick solutions in a retail setting.
Time Management: Ability to prioritize tasks and meet deadlines, especially during peak retail seasons.
Confidentiality: Ability to handle sensitive information with discretion.
Teamwork: Ability to work collaboratively as part of a team, often including store management and other retail staff.
Requirements:
Minimum of 5years experience in the retail sector.
Experience with the HRPM clocking system.
Competent with staff counselling, appraisals & discipling.
Competent and experienced with compiling TIR’s and handling enquiries.
Employment Details
Employment Type:
Permanent Employment
Industry:
Wholesale and Retail
Work space preference:
Work Onsite
Ideal work province:
Mpumalanga
Ideal work city:
Ermelo
Salary bracket:
R 0 - 0
Drivers License:
CODE B (Car)
Own car needed:
Yes
