HR Manager (Hospitality)

SUMMARY:
We are looking for a Human Resources Manager within the Hospitality industry for a 4 start Hotel based in the Northern Pretoria area.

POSITION INFO:
Job summary:
The strategic approach to acquiring, developing, managing, motivating and gaining the commitment of the organization’s key resource- the people who work in it and for it. Human resources managers manage employee benefits, industrial relations, recruiting, interviewing and hiring of new staff in accordance with policies and requirements that have been established as well as consulting with other senior managers regarding strategic planning. Review and ensuring best practice company policies and procedures. To enhance morale and productivity, limit job turnover, and help organizations increase performance and improve business results, they also help their firms effectively use employee skills, provide training and development opportunities to improve those skills, and increase employees’ satisfaction with their jobs and working conditions. Dealing with people is an important part of the job to evaluate industry trends.

Requirements: 

• Grade 12
• Relevant HR Degree
• 2+ years' experience in a HR Manager role within the Hospitality Industry
• Hospitality industry experience is Essential
• Valid Drivers license and own transport (Essential) 
• VIP Payroll 

• Aptitude for working with computers.
• Good command of the English language, both written and spoken.
• Exceptional interpersonal communication skills, both written and spoken
• Sound organizational skills.
• Able to work under pressure and meet deadlines.
• Able to work independently.
• Good grooming and presentation.
• Able to act with tact and discretion.
• Ability to build strong relationships, interact and influence others at all levels of the organisation

• Extensive prior experience in the hospitality industry is essential for understanding and addressing the unique HR challenges and dynamics of this sector.
• Proficiency in VIP and payroll software is necessary to efficiently manage HR processes specific to hospitality.
• Strong interview skills are vital for selecting candidates who can thrive in the fast-paced and customer-oriented environment of the hospitality industry.
• In-depth knowledge of labour legislation, with a focus on the nuances of part-time and overtime regulations relevant to hospitality employees.
• Exceptional communication skills are required for interacting with employees, addressing their concerns, and effectively conveying HR policies and procedures.

• Exemplary customer satisfaction skills, including dealing effectively with the guests, head of departments and staff, both in person and over the telephone.
• Teamwork and developing consensus.
• Creative and innovative techniques for performing assignments.
• Proper English usage, spelling, grammar, and punctuation.
• Business correspondence formatting.
• Time management.
• Computer literacy, related to the work

• Develop hiring strategies that align with the unique seasonal needs and fluctuations within the hospitality industry. Conduct interviews and assessments to select the most suitable candidates for various positions in the hotel, considering the demands of the hospitality sector.
• Oversee compensation and benefits plans tailored to the specific requirements of the hospitality industry, ensuring they are competitive and in compliance with labour regulations.
• Manage employee attendance and schedules, ensuring adherence to labour laws while accommodating the round-the-clock nature of the hospitality sector.
• Facilitate the onboarding process, focusing on quick and effective integration of new hires into the fast-paced hospitality environment.
• Monitor and report on employee turnover rates, making improvements to reduce turnover and maintain a skilled and stable workforce.
• Maintain thorough records and contracts, including work permits and visas for employees who may come from diverse geographic locations.
• Create and implement retention programs that address the unique challenges and opportunities within the hospitality industry to keep employees engaged and motivated.
• Coordinate accommodation, catering, and transport for staff as these logistical aspects are central to ensuring smooth hotel operations.
• Schedule and organize training programs tailored to the demands of the hospitality sector, such as customer service skills training in conjunction with the Training Manager
• Act as the primary point of contact for employee inquiries and job-related issues, providing timely and effective solutions including the administration of injury on duty documentation with WCA.
• Ensure that all hotel staff strictly adhere to health and safety regulations, which are of utmost importance in the hospitality sector.
• Establish and implement annual objectives for the Human Resources Department Establish, maintain and ensure adherence to all personnel related policies and procedures.
• Respond in a courteous, professional and rapid manner in order to resolve all guest and staff difficulties.
• Directly facilitate, in conjunction with hotel managers, open employee communications to discern grievances and to respond to those grievances in all appropriate manners, including redressing those meriting correction.
• Conduct wage/salary/benefit surveys of the local market and recommend enhancements of the hotel’s compensation plan.
• Maintain safety and cleanliness of work areas and employee areas, including, but not limited to, the employee cafeteria and locker room.
• Develop, maintain, and coordinate hotel training programs with the Training Manager that provide for specific skills training and management/supervisory development, including anti-harassment and anti-discrimination training.
• Direct administration of performance appraisals in all departments.
• Maintain hotel’s human resources information system to provide accurate employee records that comply with all applicable local laws.
• Monitor hotel’s compliance with all applicable local laws.
• Oversee and investigate all employee relations and labour-related matters as they relate to local employment.
• Must be familiar with applicable collective bargaining agreements and relevant local labour union(s).
• Participate in the budget process as it relates to staffing, productivity.
• Provide guidelines, direction and support in the administration of the disciplinary process.
• Monitor staff turnover and recommend changes and improvements.
• Serve as a member of the HOD team and work closely with all HOD team members in supporting and achieving the company's goals and objectives.
• Complete annual reports including, but not limited to the following: ATR, WSP, Return of Earnings, Employment Equity and BBBEE
• Manage the budget for Human Resources and payroll.
• Develop and communicate policies and procedures with regards to the management of staff well-being