HR Application Support Consultant

SUMMARY:
Managed Talent Solutions a Business Unit within Datacentrix is looking for an HR Application Support Consultant for one of their client based in Randburg. This is a fixed term contract for 6 months.  The Support Consultant will be required to serve as the custodial “owner” and subject-matter expert for designated IT applications/systems. Supporting the day-to-day use, performance and maintenance of the applications/systems, changes, improvements and enhancements to the applications/systems and involvement in Call Centre projects.
Be part of new projects to understand what is happening and what needs to be supported.

POSITION INFO:
Qualifications/Skills/Personal Attributes Required:

• Matric
• ITIL Foundation Certified is a prerequisite.
• IT related qualification will be advantageous.
• HR knowledge and workflow knowledge advantageous.
• 2-3 years’ direct experience in managing IT systems from a business point of view.
• 5-7 years related work experience.
• 2-3 years’ experience in analyzing and defining business requirement specifications.
• Operational experience in a corporate channel environment.
• The ability to communicate verbally and in writing.
• Knowledge of operating systems (Microsoft Windows)
• Data base proficiency.
• Managing delivery of senior technical resources.
• Deep knowledge and subject-matter expertise regarding the designated IT systems, products, services and procedures
• Good understanding of IT systems development lifecycle principles.
• Good listening skills.
• Good analytical and business-analysis skills.
• Good interpersonal skills
• Basic understanding of project-management disciplines.
• Basic understanding of Business Change Lifecycle methodology.
• Good written-communication skills (writing MS Word documents).
• Computer literate.
• Good MS Office skills (MS Word, PowerPoint, Excel)
• General business acumen; commercial awareness
• Professional credibility with sponsors/stakeholders
• Team orientation

• Manage the day-to-day use, performance and maintenance of the designated systems
• Provide subject-matter expertise and knowledge regarding the systems, to all role players, and provide user support as required, in liaison with the Helpdesk.
• Monitor and assess the extent to which the systems functionalities, performance, etc. meet/satisfy user requirements.
• Manage Service level delivery according to agreed and signed off SLA’s.
• Investigate incidents and problem reports regarding the systems and assist with problem resolution.
• Ensure required maintenance requests are logged and implemented with little/no disruptions to business.
• Know Systems landscape and ensure that this is monitored and optimized.
• Document interdependencies between systems and other related systems & processes and optimize to ensure business stability.
• Manage 3rd Party escalation.
• Partake in Change Control meetings.
• Ensure Incidents are addressed and resolved in a timeous manner.
• Proactively identify shortcomings, issues, etc. in system functionalities, procedures and performance and make recommendations for changes/improvements.
• Follow change governance process for any changes required in IT environment including sign off of UAT (user acceptance testing)
• Ensure full understanding of business changes (BRD & BSS) to determine systems impact and sign off.
• Review deployment plan and sign off if correct.
• Provide subject-matter expertise and support & assistance to change projects regarding changes/improvements to systems.
• Provide post-implementation user support.
• Communicate with business units as per engagement model.
• Provide reports and management information on system performance, issues, changes, etc. where and as needed
• Keep abreast of trends, developments, best practices, competitive activities, etc. regarding systems functionalities, capabilities, etc.
• Implement relevant policies and procedure and ensure that due processes are followed related to IT delivery.
• Deliver appropriate solutions to close all IT related audit findings.
• Drive solution of severity 1 and 2 and root cause analysis actively until resolved and follow escalation process if required.
• Identify process gaps within business process where the system can’t support the business requirement and implement the solution.