HOC Team Leader

SUMMARY:
HOC Team Leader

POSITION INFO:
Type: Contract
Industry: Insurance

About Us:
We are committed to providing exceptional insurance solutions and support to our clients. We pride ourselves on delivering personalized services that help homeowners recover quickly and effectively in the event of a claim. We are seeking a motivated and experienced Homeowners Claims Team Leader to lead our claims department and uphold our high service standards.

Role Overview:
As the Homeowners Claims Team Leader, you will be responsible for managing a team of claims specialists, ensuring efficient and accurate claims processing, and delivering a seamless claims experience for our policyholders. You will act as a key liaison between our clients, underwriters, and other stakeholders to ensure timely and satisfactory claim resolutions.
Key Responsibilities:

• Lead and mentor a team of claims specialists, providing guidance, training, and performance feedback.
• Oversee the end-to-end management of homeowners insurance claims, ensuring they are processed efficiently and accurately.
• Review and assess complex claims, making informed decisions to authorize settlements or escalate as necessary.
• Maintain and improve claims processes and procedures, ensuring compliance with company policies and legal regulations.
• Collaborate with underwriters, brokers, and external partners to resolve claims promptly.
• Monitor and report on team performance, claims metrics, and customer satisfaction levels.
• Address escalated client concerns and resolve disputes effectively.
• Foster a culture of teamwork, continuous improvement, and excellent customer service.

• Minimum of 3 years of experience in homeowners claims management or a related field.
• Proven experience in leading or supervising a team within an insurance claims environment.
• Strong knowledge of homeowners insurance policies, claims processes, and industry regulations.
• Excellent communication, negotiation, and decision-making skills.
• Ability to handle high-pressure situations with a calm and professional demeanor.
• Strong organizational skills and attention to detail.
• Proficiency in claims management systems and software.

• Competitive salary package.
• Opportunities for career growth and development.
• [Insert Additional Benefits: e.g., health insurance, retirement plans, etc.]