HEAD OF MANAGED SERVICES - PRETORIA

SUMMARY:
HEAD OF MANAGED SERVICES - PRETORIA

POSITION INFO:

RedCat Recruitment is seeking a suitably qualified and experienced HEAD OF MANAGED SERVICES for a large concern, position based in Pretoria, Gauteng.

JOB DESCRIPTION

Grade 12.

Degree in Information Technology, Business Administration, or a related field and relevant certifications (such as ITIL, PMP, or CISSP).

Valid Code 08 driver’s license / own reliable vehicle.

Competent computer literacy (MS Office, Email / Internet).

8-10 years of experience in IT services, including 5+ years in a leadership role within managed services or service delivery.

Proven experience in managing and growing a managed services portfolio, including customer-facing roles and managing client relationships.

Strong background in IT service management (ITSM) frameworks, with a focus on delivering enterprise-level services.

Experience in team management, coaching, and developing cross-functional teams.

Develop and implement the strategic vision for the Managed Services division, ensuring alignment with the overall business goals and objectives.

Develop and implement the strategic vision for the Managed Services division, ensuring alignment with the overall business goals and objectives.

Lead and mentor a high-performing team of service delivery managers, engineers, and support staff.

Serve as the primary point of contact for key clients, ensuring clear communication and successful delivery of services.

Develop and manage the budget for the Managed Services department, ensuring the cost-effectiveness of service delivery while maintaining high quality.

Manage risks and ensure that appropriate service controls and disaster recovery plans are in place.

Salary package offered: - To be discussed

PLEASE ONLY APPLY IF YOU HAVE THE RELEVANT EXPERIENCE / ONLY SUITABLE CANDIDATES WILL BE CONTACTED.

IMPORTANT

PLEASE APPLY FOR THIS POSITION VIA OUR WEBSITE (