Guesthouse Administrator (TEMP ROLE - 4 MONTHS) - 15KM outside of George

SUMMARY:
-

POSITION INFO:

Our client, outside of George is looking for a temporary Guesthouse Administrator start in April for a 4 month contract. Must have own transport and willing to drive to Guesthouse and back. (No accommodation provided).

Working Hours: 8am – 3PM Monday to Friday position. Every second weekend from 8AM – 1PM. (One day off in the week after working the 2nd weekend).

Location: 15KM outside of George.

Duties & Responsibilities

• Maintain a positive attitude and friendly demeanour.
• Welcome guests as they arrive.
• Manage incoming calls.
• Perform reservation requests.
• Respond to all guest questions and requests.
• Manage guest bookings and reservations. (Restaurant reservations for breakfast, lunch & dinner).
• Admin work for the Bookkeeper.
• Keep a tidy and orderly workspace.
• Verify customer information and payment options.
• Determining rooms available.
• Assign rooms and respond to customers with confirmation emails or letters.
• Accept payments.
• Check guests out.
• All admin related tasks.
• Copier - assisting staff & members / guests with printing or scanning of documents. Check toners & warning messages on machine & inform procurement for relevant requirements.
• Basic invoicing/bookkeeping of payments.
• Ability to work on excel.

Desired Experience & Qualification

• Matric
• Relevant tertiary qualification would be advantageous.
• Computer Literate
• Min 1- 2 years exp in Reservation / Reception.
• Previous exposure to a Lodge / Hotel environment is beneficial.
• Guest Liaison
• Strong working knowledge of Excel.
• Microsoft Office Suite and other relevant computer programs.
• Must have Driver’s Licence and Own Vehicle
• Must be willing to work every second weekend.

KPA’s

• Always ensure faultless and continual quality customer service.
• Manage bookings, greet guests.
• Seamlessly resolve customer issues or complaints.
• Strong multi-tasking skills
• Sound communication competencies.
• Ability to manage complaints subtly.

Personality Traits:

• Enjoys Admin work.
• People’s person.
• Positive attitude.
• Diligent
• Friendly demeanour.
• Problem Solving.
• Multi-tasking

NB! This job is now closed. You can apply for other jobs by uploading your CV.