Guest Relations Officer

SUMMARY:
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POSITION INFO:

Guest Relations Officer – Luxury Wine Estate 
Franschhoek, Cape Town

A luxury wine estate in the Franschhoek area is seeking a dedicated and service-oriented Guest Relations Officer to ensure an exceptional guest experience at its exclusive lodges. The ideal candidate will have a passion for hospitality and a talent for making every guest feel welcome and valued.

Key Responsibilities

• Provide a personalised and professional welcome for all guests, ensuring an outstanding first impression.
• Assist with check-in and check-out procedures, ensuring smooth and efficient service.
• Act as the main point of contact for guests, addressing inquiries, special requests, and any concerns.
• Coordinate personalised services such as private tours, dining reservations, spa bookings, and special celebrations.
• Ensure that guest preferences and special requirements are noted and catered for.
• Liaise with housekeeping, F&B, and other departments to ensure seamless service throughout the guest’s stay.
• Manage guest feedback, resolving any issues promptly to maintain a high level of satisfaction.
• Promote the estate’s offerings, including wine tastings, dining experiences, and exclusive events.
• Assist with VIP guest arrivals, ensuring extra attention to detail for high-profile visitors.

Requirements & Qualifications

• Minimum of 2+ years’ experience in a guest relations or front office role within a luxury hotel, lodge, or wine estate.
• Excellent interpersonal and communication skills, with a warm and engaging personality.
• Strong problem-solving abilities and the ability to remain calm under pressure.
• High level of professionalism and discretion when handling guest requests.
• Ability to multitask and coordinate between various departments to enhance the guest experience.
• Knowledge of local attractions, wine estates, and experiences is beneficial.
• A strong passion for hospitality and delivering personalised service.

To Apply

Please submit a copy of your updated CV and a recent profile photo. Only shortlisted applicants will be contacted.

Candidates must be based in Cape Town and available for face-to-face interviews.