Guest Relations Manager

SUMMARY:
NOW RECRUITING - GUEST RELATIONS MANAGER!

Fancourt, South Africa’s premier golfing, leisure and lifestyle destination, is situated in George in the heart of the Garden Route.

Apply online at: https://fancourt.co.za/careers-job-listing/

POSITION INFO:

Fancourt, South Africa’s premier golfing, leisure and lifestyle destination, is situated in George in the heart of the Garden Route. We are now accepting applications for a Guest Relations Manager – someone with drive and passion for the industry and with the ability to maintain the Leading Hotel of the Worlds standards.

The ideal candidate must be outgoing, an excellent communicator and be guest centric. A minimum of Grade 12 or equivalent, fluency in both English and Afrikaans, a valid driver’s license, 1 years’ experience in a Front of House and duty management environment and working knowledge on OPERA and MS Office are required. A Hotel Management / Tourism Diploma and experience working on Guest Connect and SAP will be advantageous. You must be able to work Duty Manager (DM) shifts and have a passion for working with people and the drive to continuously improve.

Duties include, but are not limited to:

• Overseeing all facets of the guest experience in the Hotel,
• Manage and monitor the day-to-day operations and activities of all employees in the Guest Services Department,
• Ensure that internal (SOP) and external (grading) standards and procedures are continuously achieved and services provided are professionally executed.