Groups & Incentives Travel Specialist

Recruiter:

HR Genie

Job Ref:

ZN_G&I_TOURING

Date posted:

Tuesday, March 25, 2025

Location:

Sandton, South Africa

Salary:

Market related

SUMMARY:
Designing of Leisure Group itineraries (incentive specific experience advantageous)

POSITION INFO:

&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single ‘&Beyonder’ makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason we choose ‘&Beyonders’ very carefully – they are the strength and the future of this company.

KEY OUTPUTS:

Creative and out of the box planning and designing of Leisure Group itineraries (incentive specific experience advantageous)
A good understanding of specific requirements for Groups itineraries including general groups policies
Managing the reservations process including qualifying the requirements of the group to ensure can meet their budget
Ensuring lead times for responses are met according to standard operating practices
Handling of bookings from quote to finalising, including invoicing and travel documents
Proactive selling of products and services ensuring the best possible itinerary for the guests
Constant, consistent interaction and clear communication with colleagues, agents, guests and suppliers
Upholding the values of &Beyond; Care of the people, Care of land and Care of the wildlife
May from time to time be required to travel with a group or undertake site inspections with agents/guests

KNOWLEDGE REQUIRED:

Good understanding of delivering excellent service to agents/guests
An in-depth knowledge of Tourplan or a similar booking system
An in-depth geographical, logistical and product knowledge of South Africa, Botswana, Tanzania and Kenya required
Additional experience in Namibia, Kenya, Uganda, Rwanda, Zimbabwe, Zambia and Mozambique advantageous
A willingness and aptitude to learn

SKILLS REQUIRED:

Communication skills and an excellent command of the English language (spoken and written)
Time & desk management including working in an orderly focused manner
The ability to work under pressure and show initiative
Understanding of travel industry and preferably Tour Operating specifically
Attention to detail
Excellent negotiation skills
Elaborating in writing explanations or descriptions
Exceptionally customer focused
Must be computer literate and have an in-depth knowledge of Word and Excel
Calm and professional manner of servicing agents/guests
An independent, curious and “can do it” nature

EXPERIENCE REQUIRED:

Must have at least 3 years Touring groups specific experience

The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, ability to accept routine and mundane tasks, have high energy level, be flexible, have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable.

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