Groups & Incentives Specialist

SUMMARY:
An award-winning eco-tourism travel company is looking for a GROUPS AND INCENTIVES MANAGER.

POSITION INFO:
Candidate requirements:

• Must have at least 3 years Touring groups specific experience
• Communication skills and an excellent command of the English language (spoken and written)
• Time & desk management including working in an orderly focused manner
• The ability to work under pressure and show initiative
• Attention to detail
• Excellent negotiation skills
• Elaborating in writing explanations or descriptions
• Exceptionally customer focused
• Must be computer literate and have an in-depth knowledge of Word and Excel
• Must have a calm and professional manner of servicing agents/guests
• An independent, curious, and “can do it” nature
• Must have at least 3 years Touring groups specific experience
• Good understanding of delivering excellent service to agents/guests
• An in-depth knowledge of Tourplan or a similar booking system
• An in-depth geographical, logistical, and product knowledge of South Africa, Botswana, Tanzania, and Kenya required
• Additional experience in Namibia, Kenya, Uganda, Rwanda, Zimbabwe, Zambia, and Mozambique advantageous
• A willingness and aptitude to learn