Group Operations Manager

Recruiter:

Bright Search Recruitment (Pty) Ltd

Job Ref:

JHB001323/SJ

Date posted:

Friday, March 28, 2025

Location:

Bryanston, South Africa

SUMMARY:
Are you an experienced hospitality leader with a passion for operational excellence, luxury service, and strategic management? A leading 5-star hospitality group is seeking a Group Operations Manager to oversee the performance, consistency, and guest experience across multiple luxury lodges and hotels within the group.
This is a high-impact, mobile role that requires frequent travel to properties across Southern Africa, offering a rare opportunity to influence top-tier operations while immersing yourself in some of the continent’s most iconic destinations.

As the Group Operations Manager, you will act as the link between head office and on-site General Managers. You’ll ensure each property meets world-class standards in service, efficiency, and guest satisfaction while driving business performance, operational consistency, and staff excellence.

POSITION INFO:

Oversee day-to-day operations across a portfolio of 5-star lodges and hotels
Support and guide General Managers in operational decision-making and service delivery
Ensure consistent guest experiences aligned with the brand’s luxury identity
Analyse property performance, identify gaps, and implement improvement strategies
Develop and standardise SOPs, training protocols, and operational policies across all properties
Monitor budgets, financial KPIs, staffing levels, and service quality
Collaborate with departments such as HR, Finance, F&B, Housekeeping, and Maintenance
Lead by example – supporting properties during high season, emergencies, or key events
Ensure compliance with health, safety, and legal standards at all properties
Report directly to senior executive leadership and contribute to group-level planning

Minimum 8–10 years of experience in senior hospitality operations roles
Proven experience managing or overseeing multiple luxury properties (hotel and/or lodge experience essential)
Strong financial acumen and operational insight
Excellent leadership, mentoring, and communication skills
Experience in remote locations and/or lodge-based operations is a strong advantage
Willing and able to travel frequently across Southern Africa (driver’s license essential)
Strategic thinker with a hands-on, solutions-driven approach
Impeccable attention to detail and a passion for 5-star guest service
Hospitality degree or diploma required

Lead and influence a prestigious, growing portfolio of 5-star properties
Work with a passionate, values-driven executive team
Competitive salary with travel allowances and performance bonuses
Unique career opportunity in one of Africa’s top luxury hospitality brands
Travel to breathtaking locations and work with iconic lodges and hotels

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