Group Operations Manager

SUMMARY:
A luxury Lodge & Hotel Group based in Bryanston requires an experienced Group Operations Manager to manage the small luxury lodge division of the group.
 
The role is to oversee the day-to-day operations, ensuring that every aspect reflects the highest standards of excellence and sophistication. Your strategic leadership and attention to detail contribute to the seamless functioning of the establishment, aligning with its reputation for providing unparalleled luxury experiences.
 
Extensive travel will be required to our lodges based in both Limpopo and Mpumalanga.

POSITION INFO:
Duties:

Operational Management: Oversee all aspects of the lodge’s operations together with the Lodge Resident Manager. Manage the lodge’s budget, track revenue and expenses, and implement strategies to maximize profitability. Prepare regular reports on the lodge’s performance, including occupancy rates, revenue, and expenses. Address and resolve any issues or problems that arise in a timely and effective manner, including management of Annual Union Negotiations. Promote sustainable practices within the lodge, such as water conservation, waste reduction, and energy efficiency.
Strategic Planning: Develop and implement operational strategies aligned with the organization’s overall goals. Collaborate with senior management to formulate long-term plans and objectives. Drive the broader goals of the group as agreed with the General Manager of Operations.
Resource Management: Oversee the allocation of resources, including personnel, equipment, and finances. Optimize resource utilization to maximize efficiency and minimize costs.
Process Optimization: Continuously evaluate and improve operational processes for enhanced efficiency and productivity. Implement best practices and innovative solutions to streamline workflows.
Supply Chain Management: Ensure a seamless flow of goods and services from suppliers to customers. Mitigate risks in the supply chain and establish strong vendor relationships.
Team Leadership: Effective leadership and management skills. Build and lead a high-performing operations team. Foster a collaborative and positive work environment to enhance team morale and productivity. Leading, training and motivating the teams.
Quality Control: Establish and enforce quality control standards to meet customer expectations. Implement measures to identify and rectify defects or inefficiencies in processes. Implementation and management of standards in the properties. Drive the lodge’s quality plan and implement all required standards. Implementation of service and product initiatives.
Risk Management: Identify potential risks and develop strategies to mitigate them. Establish contingency plans to ensure business continuity in the face of unforeseen challenges.
Technology Integration: Evaluate and implement technology solutions to enhance operational efficiency. Stay abreast of technological advancements to leverage cutting-edge tools.
Communication and Collaboration: Facilitate effective communication between different departments. Collaborate with cross-functional teams to ensure alignment with organizational goals.

Requirements:

Grade 12
Formal hotel / hospitality tertiary qualifications.
Tertiary education in Sales & Marketing would be advantageous
A minimum of 5 years General Management experience in Hospitality Industry with proven track record within a Luxury Lodge environment
Excellent communication, customer service & organisation skills, possessing a good command of the English language
Strong leadership, communication, problem-solving, and organizational skills, along with financial acumen and a customer-centric approach to ensure smooth operations and guest satisfaction.
Able to multitask and deliver in accordance with company standards.
Ability to handle pressure, and addressing and resolving conflicts professionally and efficiently if required
Valid RSA ID
Valid Driver’s License and own vehicle required
Position includes extensive travel
Knowledge of Game Reserve Operations and an understanding of luxury safari operations to ensure the implementation and delivery of luxury standards in all properties
Dynamic self-starter
Personality profile to match relevant skills
Well presented
Excellent verbal and written communication skills
Team player with high level of dedication
Good negotiation skills
Proficient in MS Word, Excel and PowerPoint
Knowledge of OPERA PMS, NEBULA and APEX Systems